Royal Enfield — royal enfield bullet classic 350 breakdown within 20 days from delivery

Address:	South Goa, Goa, 403601
Website:	[email protected]

From
Anandu r. Rane
Margao goa
Mob. No.[protected]

Bullet break down within 20 days from delivery
Royal enfield being a good brand well known in the market so i decided to go for royal enfield bullet classic 350 black in colour and accordingly booked the same in the month of april 2017 and it was delivered to me on 21/08/2017 from saini motors margao, south goa, as chasis no. Me3u3s5c1hh964367, engine no. U3s5c1hg561040 and was registered as ga-08-al-1545 at rto margao. Further, the said bullet;
Main issues related to enfield bullet
• bullet break down within 20 days from delivery
• purchased on 21/08/2017:
• first servicing done on 04/09/2017 with 520 kms meter reading and
• breakdown on 12/09/2017 with 830 kms meter reading.

Brief facts
That i have done my first serving on 04/09/2017 at 520 kms at saini motors margao and handed over the said bullet to me after doing the 1st servicing and for the same they have charged rs. 2500/-. I was completely assured that the said bullet has been crossed from the hands of expert service advisor to expert mechanic and than back to expert service advisor before handing over the same to me.
That after first servicing i. E on. On 12/09/2017 while i was riding the said bike in normal speed it suddenly got breakdown and there was major damages to the said bike and as result the bike was not in condition to move on the road and accordingly i contacted the saini motors and they instructed me to bring the said bike to showroom. So i accordingly hired mini pick up and took the said bike to the show room and incurred expenditure of rs. 1000/- for transport said bike to showroom.
That i also like to inform you that i had paid my hard earn money to get the said royal enfield bullet classic 350 bike and i also sold my earlier bike assuming that i will use the royal enfield bullet daily to travel to my work place and resident and due to the breakdown of the said royal enfield bullet classic 350 bike for last more than ten days i am left without a bike and hence had to take bike on rental basis of rs. 500 per day and great inconvenience is caused to me on account of the said breakdown of the bike
The said royal enfield bullet classic 350 bike is lying in saini motros showroom from 12/09/2017 till date and there is no any response from the saini motors nor from the head office of enfield bullet. The said royal enfield bullet classic 350 bike is lying in the show room in the same condition by seeing the circumstances and condition of said royal enfield bullet classic 350 bike it appears that the said royal enfield bullet bike is defective and it also appears that there are some mechanical as well as technical defects in the said royal enfield bullet classic 350 bike
In view of above i kindly request you to take necessary action at your end and deliver me a bike called branded royal enfield bullet classic 350 bike and not defective royal enfield bullet classic 350 bike and i also request you to maintain the quality of brand because the brand is the matter otherwise it will not take more time to fall from peak to bottom. You have also failed to maintain customer trust to the brand.
Lastly i request you to do the needful or otherwise i will approach to consumer court for necessary remedy.