Royal Enfield — royal enfield bullet es 350 - engine knocking noise

Address:

Hyderabad, Andhra Pradesh, 500089

Hello sir

With great interest and passion i have purchased royal enfield bullet electra. Please have patience to read the complete mail to understand the kind of problems your customers are facing.

To my knowledge i have faced the worst experiences after purchasing royal enfield.

I have purchased bullet electra 350 with the subject regn no from one of your dealer vvc banjara hills hyderabad on 23rd of december 2016. I have been giving the bike for service in the same workshop regularly.

Day 1 of purchase was all fine. My problem started since day 2 of purchase and continuing till date which is not fixed. There is a knocking sound coming from the engine which start when engine heats and the bike runs more than 30 - 40 kms continuously. And its not a low noise to adjust with. Its just brain hammering and feels like engine will explode at any point.

I have been mentioning the same to your dealer every time i have given the bike for 1, 2, 3, 4 free service and a paid service and took the bike to them when there is knocking sound which they have witnessed many times. While delivering they say that it is fixed and i am still waiting for that day to come. I felt that this may not be resolved by your dealer and finally raised a compliant with royal enfield support and written mails.

In response to mails and complaints one fine day i got a call from your tsm mr rajesh. (I think it is during third free service). He was polite and said that he is taking personal care and will get it fixed. He tried and again the problem occurred. The same repeated in 4th free service and next paid service also. I looped in mr rajesh, and every time i speak to him he says "he is there to help me" but i am not sure when that day would come. He said that the issue is with hydraulics and they were replaced two time.

On 13th of january i started for a ride. After covering 80 km the knocking sound became very heavy and i had to return. I directly took the bike to the workshop immediately (Vvc jubilee hills) and gave the bike back. I tried calling mr rajesh and there was not response to my calls. I sent a message and there is no response.

When i spoke to the technician he says that the issue again is the same and hydraulics have to be replaced.

My questions are:

1. How many times will they replace hyderaulics and what is the next course of action.
2. For a new bike why is this problem frequently repeating and should the engine / what ever parts be opened so many times. Is that what your royal enfield work ethics says
3. Is this the quality / build of a motor cycle which comes out of your factory
4. Should i be a victim for such a poor quality build when all others are happy with their bikes (Royal enfield)
5. Are your technicians / staff trained to handle such issues
6. Do you have proper controls in place to address such issues.

I have come to a conclusion that a defective bike is delivered to me. Because your people are trying to put all the efforts to fix this starting from service 1, 2, 3, 4 and 1 paid service and still this issue is not resolved and it is reproducing again and again. Or your people are not properly trained / efficient to handle the issue and just giving my bike back after doing some minor jobs.

Every 45 days my bike has to come to your workshop for a vacation of 5 days. It has spent more time with your workshop than with me.

Please accept my personal suggestion which will help you.

Please ask royal enfield to recall my bike (Or i am ready to donate it for free) and use this bike as a case study to help your technicians get expertise. I am sure you will be appreciated for doing so. Because you may not get such a bike (Which is fixed every-time i bring it to you and still the issue is reproduced)

Do me a favor by getting a best deal for this bike.. I am ready to loose some money for choosing royal enfield.

I promise that i will again buy a royal enfield but this time please help me in selecting a good bike. I have realized that my selection is wrong and i am not going to take that bike back be it whatever situation.

The most funniest part is that i have received no calls from your dealer workshop / tsm till now since 13th about further course of action.

Looking for a response for all the above 6 questions at least from you.

Thanks and regards

Bhanu ramesh kumar dhulipala