Royal Enfield — Royal enfield classic 350cc

Address:	560067
Website:	royalenfield.com

Hi, my name is sunil kumar r...

I had booked a black re classic 350 cc, chassis no. Me3u3s5c1hb815422 on 27/01/2017 at the royal enfield showroom (Dealer no.6682-whitefield motors) #12d, sadaramangaka industrial area, syno.75, sadaramangala village, k. R. Puram hobli, bangalore 560 066 (Email: [protected]@whitefieldmotors.com) and the showroom delivered the bike on 12/03/2017.

The bike was used by me and each day morning it was horrendous task to start the bike through self or kick start, it would take a lot of time for the bike to start. The bike was then driven for about 370 kms for commuting at a speed of 35-40 kms/hr.

On 24.03.2017, i went for a long ride on the bike and during the ride the bike switched off several times and caused me a lot of inconvenience as we had gone in a group, which had one similar re classic bike and a re desert storm 500cc bike. The bike switched off for about 20 times in the 120 kms that we covered on that particular day.

It switched off one final time on the highway while returning and it did not start for a long time. I called my cousin, who is an experienced engineer and is an expert on bikes and cars and he advised to get it checked at a nearby garage. We pushed the bike to the nearby garage and the mechanic on learning that the bike is new told us that we have to take it to an authorised service centre. He just checked the oil level display and told us that there is no oil in it.

After the above incident, we got the bike towed and got it back to the re showroom and service centre (Whitefield motors) we bought it from. On reaching the showroom, we explained the problem to the service advisor, mr. Sreehari. He called in the mechanic and got the bike checked from all angles and the mechanic told us that there is no oil in the bike. The mechanic questioned us as to why we rode the bike without checking the oil level?
We asked him how come a brand new bike was sold to us without oil? We did not get any proper response from them.

Further as the whitefield showroom general manager was not available at that time, we were asked to come later to discuss the problem. We came later in the afternoon, to talk to the gm about the problem. The gm (Mr. Shashikant, ph. No. [protected]) started giving silly reasons about the condition of the bike and at one point he even told that it must be the battery problem at which we asked how come a brand new bike can have battery problem? He further told us that we have to directly contact the re factory at chennai. He told us that the showroom was not responsible for this problem. We asked him if the showroom is not responsible then how did you sell it to us? For which he had no response.

We left the bike at the showroom as we were not satisfied by the responses given by the gm and the entire team at the showroom. We told them that we will not take the bike back until the problem is solved.

After that we called them for 2 to 3 days to ask them about the solution to the problem but there was no response at all from the showroom. After 3 days they received our call and told us that they are not responsible for the problem and gave us re regional service manager (Mr. Arun, ph. No. [protected]) number. We called the service manager and explained him about the problem and he told us that he will call back.

We did not receive any call for about 2 days. After 2 days, i. E., on 31.03.2017, we received a call from one mr. Divakar (Technician, ph. No.[protected]) and he told us that he will visit the showroom and asked us to come to the showroom. We visited the showroom and mr. Divakar without even inspecting the bike, initially told us that the bike has no problem. Further he told us that the bike had less oil and that was the reason it was switching off. After we asked him a few technical questions about the constant switching off of the bike and the battery, he started giving vague responses. He had a talk with the showroom gm and mr. Arun and told us that the bike may have a battery issue and they offered to replace it. We were getting different responses from all of them present at the showroom.

We were asked to take the bike and they told us that the bike will have no further problems. We asked them to give that in writing but they refused to do it. I had worked day and night and saved enough money to book the bike, the money i invested in the bike is my hard earned money for almost 2 years. I have spent a considerable amount of time in following up with the showroom and that has caused my work to suffer, it has also led to a lot of mental agony and pain. It was my dream to own a re classic bike but due to the poor sales and after service, i feel cheated and my dream of owning a royal enfield bike has turned into a nightmare.

I now request only two things from the senior management at royal enfield motors:

1. Kindly get me a replacement as the bike i was given was a bad quality bike with a lot of issues.

2. Kindly get me a complete refund of the amount i paid to the showroom.

If my humble request is not honoured then i will have no choice but to take drastic action against a company, whose bike i have always loved.

Hoping for a positive response.

— sunil kumar r