Royal Enfield — Royal Enfield Complaint over the delivery date of booked Enfield

Address:

Chennai

I had booked Royal Enfield METEOR 350-C6 SUPERNOVA SILVER CS on 19-Feb-2022 from Solitaire Automotive, Noida, UP. The generated booking ID was BKG005811DE00726.

Initially they had given me tentative delivery date as 5th May 2022. But when the time came, I got to know that the Solitaire showroom is going to close, and my booking will get transferred to some other dealer.

I called customer support multiple times but no trustful answers. They escalated my complaint every time but no response from anyone. After lot of complaints, I got the call from Ms. Harbinder Kaur (Noida Region) and from her side as well only assurance but actually no help.

On further try, I came to know that the tentative delivery date was changed to 24th June 2022. Moreover, after few days on 14th Jun I got another email with new booking date i.e. 3rd Jun 2022 and new booking Id i.e. BKR005811FG00019. And this time the tentative delivery date is changed to 27th August 2022. Here surprising fact is how they can change my booking date and booking ID.

Multiple complaints through online toll free no’s, Twitter. Neither dealership nor head office or any other senior official is bothered. Pathetic situation. Its seems like a fraud to buyers.