In June 2021 (5 months ago) I put a $2000.us deposit down with the Phnom Penh, Cambodia dealership for Royal Enfield motorcycle, for delivery of the motorcycle on Dec 8, 2021. I have many times asked the Royal Enfield Phnom Penh dealership about a date when the motorcycle will be at their dealership as I have to make non-refundable hotel reservations. (I live 4 hours away) Even though they should know what ship it left India on, and what ship it was transferred to in Singapore for shipment to the Port of Sihanoukville, Cambodia, I can never get a straight answer out of them. I also wanted to buy/order riding RE riding appeal and they said they cannot order appeal for individual customers. If that is RE company policy, they are losing money on it. Very poor to non-existent customer service. Next time I buy a new motorcycle it will not be a Royal Enfield. I can only hope the RE motorcycle is better than their customer service! Was this information helpful? |
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