| Address: | Chennai, Tamil Nadu, 600056 |
| Website: | aravindujamotors.com |
Hi this is Arun R and my bike numb is tn12 b 6996, ...
After my complaint in consumer complaints on Aug 26, 2016, a staff named Naveen Dass from Aravinduja Motors Private Limited (Katupakkam) called me and transferred the call to one Mr. Narendar (General Manager). Narendar promised me that he would rectify all the issues and will also replace the battery, electrical wiring, tools box and will also preform a complete service. I felt satisfied that my complaint heeded some response.
Based on this I gave my bike for the necessary service to be performed on Sept 24th 2016 at 10 AM. Naveen Dass accepted my vehicle promising all the required changes would be done to rectify the above issues. They asked me to come and collect the vehicle after they call me on Sept 25th 2016, but no one called me. When I called to enquire no one answered, I tried multiple times but in vain. The following day Sept 26th 2016 also no one called me but when I tried initially at 10 AM they said the wiring set wasn't available with them and they would receive it only by noon. I tried calling them again by noon at that time they said the wiring set has all been changed but the battery needs to be changed which would take time till evening. They promised me that the vehicle would be ready by 6 PM on the same day and I can avail the delivery of the vehicle after the full service. Believing that I went there at 6 PM and called Naveen Dass, he said all the agreed parts have been changed and I can avail the delivery. Since he was not in the service center he called his subordinates to delivery the vehicle.
The moment I say my vehicle I was shocked, none of the accepted repairs and changes have been done, even my bike was not water washed. They had my vehicle for last 3 days and did nothing on it. I tried calling Naveen Dass but he didn't answer my call nor did he return my call. Since I was running late to my shift, I was compelled to accept the vehicle at the same status.
Mr. Narendra who promised me that he will change the battery, electrical wiring, tools box and will also preform a complete service suddenly twisted his words that he did not say that to me.
Why would they accept my vehicle for service and create a case sheet. Also why did they say that wiring has been changed and battery has been changed when cannot do it.
I would like to go legal if the promised changes have not being met by Aravinduja Motors Pvt Ltd located at 105, Kamala Gardens, Mount Poonamallee Road, Katupakkam, Chennai, Tamil Nadu 600056 · Phone:[protected]
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