Royal Enfield — royal enfield thunderbird got fired

Rizwan Yousuf

from Coimbatore, Tamil Nadu

Address:

641001

Dear sir
I had purchased royal enfield thunderbird bike on 2014 at peelamedu branch coimbatore, while after taking delivery within a couple of days i found lots of problems in my bike for example the chain was not properly installed the some of screws were missing at that time, wrong key issued, key lock broken, speedo meter not working, itself i made complaint to the branch service manager in written and after they rectified that problem.
Recently on july 2017 i left my bike to full bike service at peelamedu branch coimbatore at that mentioned that bike is not properly starting so kindly check all the issues. After taking delivery from service i was not satisfied with service.
Last 6th of september 2017 while i wàs driving my bike my fellow drivers near by me noticed me that smoke is coming from battery side immediately i stopped my bike and open the side door of battery i was shocked to it was burning near battery and near to petrol tank tube and 5 to 6 people helped to put of fire. It was very dangerous to my life immediately i towed my bike to peelamedu branch service station coimbatore but there wasn't anybody so i visited on morning of 7th of september i spoken to the branch manager but they casually told that it will not happen we shall see to it.
If they have properly service the the bike last time i will not faced this problem.
My life was in line who is responsible for it i need immediate action and responses to it.

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Royal Enfield customer support has been notified about the posted complaint.

Sep 08, 2017

Updated by Rizwan Yousuf My registration number is TN66L 1518

Sep 08, 2017

Updated by Rizwan Yousuf Dear Sir
I had purchased Royal Enfield Thunderbird bike on 2014 at peelamedu branch Coimbatore, while after taking delivery within a couple of days I found lots of problems in my bike for example the chain was not properly installed the some of screws were missing at that time, wrong key issued, key lock broken, speedo meter not working, itself I made complaint to the branch service manager in written and after they rectified that problem.
Recently on July 2017 I left my bike to full bike service at peelamedu branch Coimbatore at that mentioned that bike is not properly starting so kindly check all the issues. After taking delivery from service I was not satisfied with service .
Last 6th of September 2017 while I wàs driving my bike my fellow drivers near by me noticed me that smoke is coming from battery side immediately I stopped my bike and open the side door of battery I was shocked to it was burning near battery and near to petrol tank tube and 5 to 6 people helped to put of fire .It was very dangerous to my life immediately I towed my bike to peelamedu branch service station Coimbatore but there wasn't anybody so I visited on morning of 7th of September I spoken to the branch manager but they casually told that it will not happen we shall see to it .
If they have properly service the the bike last time I will not faced this problem.
My life was in line who is responsible for it I need immediate action and responses to it.