Royal Enfield — Service issue on wiring kit

Address:

Eagle motors, Gobichettipalayam, Erode, TamilNadu

I have a problem with wiring kit in my RE classic 350 bs6 orange ember. I left my bike in the showroom (Eagle motors, Gobichettipalayam, Erode, Tamil Nadu, India) on 17th April 2022. It's been 10 days and I dont even get a response regarding my bike. When I asked in the service center, they said "The order for wiring kit is not yet placed". Is this a proper way to respond. It's almost 10 days, and they dont even placed order for wiring kit.Kindly help me out.