Royal Enfield — service related issue

I gave my bike for servicing on friday morning arount 12-1 pm and i was informed that i would get it done by the same day evening or max next day morning i. E. Saturday morning. When i reached service centre saturday afternoon to take my bike, i was informed that service centre was closed for two days and i could get the bike only on monday morning. #!!! Why did they not informed me about these holidays at the time of taking bike for servicing? Three days for bike servicing! This is pathetic service. One of the worst service centre i’ve ever seen. Who has given franchise to these #!?