Royal Enfield — Sub: Royal Enfield bike manufacturing defect as sound coming from Silencer

Sub: Royal Enfield bike manufacturing defect as sound coming from Silencer

Sir,
I am Deepak a Government officer writing this letter with deep sense of anguish, annoyance, shock and disbelief.
I purchased Royal Enfield bike Model No: Classic 350 DARK STEALTH BLACK
Chassis No : ME3J3C5FAN2026236
Engine No: J3A5FAN2539428
From: RANJIT MOTORCYCLE RISHIKESH-249201
ON : 08/02/2022

After buying the bike, it was running fine but after the first service, the silencer of the bike started making noise, after which I complained to the Royal Enfiled Authorize Roorkee Service Center
There the owner Mr. Shubham ji took action on him and recommended to change the silencer. The silencer was changed by the company but similar sound was coming from the new silencer too.

But the bike is still having the same problem and not getting any response from your side.

Now the question is, totally trusting the Brand Royal Enfield I purchased it only to know that a defective vehicle was sold to an honest customer like me.
This is more than cheating the customer which is not expected from your Brand.
Please check the facts with your dealer and rectify the problem as soon as possible.

If this can't be possible then either refund the amount paid or exchange with a new vehicle.

I am sure you will look into this matter with a sense of seriousness and urgency.

I sincerely hope you will not force me to go public with my complaint or in consumer court.
I have always trusted Royal Enfield and purchased it with my hard earned money.
I have already provided the vehicle details in the initial para above.
Expecting and hoping and early decision from your side.

Regards
Deepak Prajapati
Roorkee