Royal Enfield — the worst way to cheat a customer....

 
1 Review
SS Motors, Puthiyangadi, Kozhikode, Kozhikode, Kozhikode District, Kerala, India
 YB IT Dept on May 17, 2019
Hello, my name is ahammed aboo thayyib
Kerala
[protected]

Myself a system administrator @ a private hospital, before 4 weeks i was so in love with re himalayan.. That i never looked back.. I booked one with loan.. Even though i had little salary.. Then the bad things happened

On the delivery day i was so excited and rushed to the showroom (Ss motors - puthiyangadi, calicut, kerala)... Reaching there i saw the bike outside of the showroom... And when i asked them about the delivery, one of thier staff came out and gave me the key and said farewell... I was stoned... I went to the bike which was parked outside of the showroom.. The bike was totally covered in sand and mud from rain before 3 days or so...

*the front seat was torn... Had a hole in the seat
*the visor was totally scratched with kinda oily cloth or so with mud
*the front tyre was so wobbling
*even the meter was not clear due to mud and oil
*no air on both tyre (Front 13, and rear 18)

I was stuck, sad, lost.. I was expecting better.. But the moment i saw my bike i lost hope.. They just did thier part of the job.. Handing over.. And i didn't see the person who made me book the vehicle there...

When i told them about the seat.. They took the seat from another bike near this one.. Infront of me.. And swapped it..
And b/w that a person came for test ride.. This guy pulled out the meter cable of the bike and gave it for test drive..

I got so sad.. I felt trapped.. I decided to go home.. While onroad back home.. There was no fuel in the vehicle so i got to the nearest fuel station..

*opening the tank was like opening a pressurized cabin which was locked for decades.. Me and the the staff @ the fuel station went jumping.. Loud air pressure noise...

* then too while riding home which is 20km away.. I ah more than 5 engine stalling.. The bike turned of just like that 6 times.. Without any reason.. On throttle and idle tooo.. Both time...

* then i began looking for other issues.. And found out front tyre was wobbling so bad..

* i returned the bike to the showroom.. And they said to me that dont worry.. Lets fix everything on the first service.. They were not caring @ all... But they changed the tyres that day.. When i said i cant ride..

* they told me not to cross 40km/hr so i didnt

Then things started to get so bad..

* i was not femiliar with the bike.. So i went to a freind to see his bike.. Then i understood i was cheated so badly..

* the wiring of the bikes were so exposed all the connectors were out of the rubber shield and could easily get water damaged..

*front seat was loose.. It was going from left to right

* i fitted a crash guard and it was a bend ed one.. They replaced it afterward when i showed to them.. But first they refused

* the compass of the vehicle was opposite.. Didn't get it fixed till today.. Told them 3 times... All they said is u should do a 8 with the vehicle..

Now its been 11 days i bought the vehicle

This is why i wanted to complaint,, because i lost hope with that dealer...
I don't feel giving my bike back to them.. Even though the bike is so in bad condition

*when the vehicles crosses 80km/hr - getting so much vibration from the engine and the kit.. Am literally being vibrated whole..

* so i never wanted to take back to to the ss motors again.. Because i was so fed up with them..

So i decided to show this bike to another service center and asked a consultant to please ride the bike and tell me whats wrong...

He took the bike for a spin and returned and said the worst thing i wanted to hear...

* the foundation screws were all loose, the engine itself was free

*the fuel tank was no properly fitted that i could slide my hand in b/w through there to the frame toward the seat.. I saw that earlier, but thought it was default...

*and the air pressure on tyres were still not fixed.. Its still loosing air

Now that hurts.. Because they should have done a visual checkup before delivering the bike...

I bought a new bike with

Torn seat
Bended crash guard
Wobbling wheel
Oil scrached visor and meter
Throttle missing
No air pressure on both tyres
Pressurised tank
Foundation loose - thats cheating sad..
Tank not fitted properly..

The bike could have burned.. The engine was not fitted properply

I dont want that bike anymore.. I feel like they sold me a testride vehicle or so... Which was laying in the garage for a long time... Within 12 days.. I found engine issues.. How can i trust the vehicle for my life...???

I dont know were to raise a complaint.. And what can be done

Complaint Status


[May 17, 2019] Royal Enfield customer support has been notified about the posted complaint.
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    Royal Enfield - the worst way to cheat a customer....