Royal Enfield — Thunderbird 350

Address:	New Delhi, Delhi, 11058
Website:	www.consumercomplaints.in/royal-enfield-b100304

Today 21 December the least satisfying day for me. I own a thunderbird black it was having some issues with it as I increased the speed by 40km/h it started sounding like beep-beep. Months passed but the issue remained the same. Yesterday sunday i thought of giving the bike for some minor repairs like alignment and the beep-beep problem. I visited lamba enterprises service station Subash nagar new delhi, the advisor whom i received his name was Gagan. The mechanic there checked my bike I talked to the manager there. They prepared my job card and informed me "we have to hold your bike to detect the problem" I agreed and they asked to call today that is monday for my bike details. Todat at 3:00pm i called the station the same advisor Gagan attended the phone and said yes your bike is ready please collect it by 6:00pm today. I reached the service station by 5:15-5:20pm. I headed to the billing counter, I was shocked to see that my job card was missing, I waited for 10-15 minutes, I asked them to please hurry up I'm getting late, he said your job card is not here, he called upstairs and asked for my job card. The cashier said sir the guy upstairs is bringing your job card please wait! I again waited for next half an hour I rudely asked "is this a working system here"? The cashier asked ME to go upstairs and ask for my job card. I was in such a hurry that I didnt bother and had to go and ask the guy upstairs said there is no such card here please take your query downstairs. I wentw downstairs again the cashier asked sir go upstairs and call your advisor down i gave him a thrashing look. Again I went up asked the advisor Gagan to please come downstairs and please tell where is my job card. He was so rude he simply said "I dont know I took half day yesterday go and talk downstairs" it was such a shock. I wentw downstairs i shouted some guy came and he found my job card upstairs itself. There was some guy with the manager/head i spoke to him I said "is this your way of service" he didn't respond much simply asked the cashier to first do my bill. He still did 2 bills before me and then mine. I was so angry so annoyed felt like selling my Royal Enfield. I went outside to collect my bike. Bike was so dirty like it was not washed from past 3 years. I myself requested some peon to clean it! I waited there for 2 hours for such small issue. I did 15km today the problem is still same it has not even changed by 1% I want ask the company what have you charged me for? Waiting and not satisfying. I don't know what the matter is with royal Enfield this type of service we don't even see in government banks. I want my bike repaired and I'm not gonna pay one single penny. Otherwise I'm gonna take this issue to consumer court. Let me talk to the manager. I don't want to waste any minute now i want it to be repaired. Who so ever is reading this complaint take this issue to the highest authority of Royal Enfiled. My name Ayush Puri contact- [protected]