Royal Enfield — thunderbird 350 silencer rust in 2 months

Richard Simon

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600118

Hi team, i am richard owner of the bike thunderbird 350 - tn 05 bm 1869 in chennai. It was fiubd that my bike silencer got so much rusted in just two months and riding 2000 kms.

However i have approached the service centre they promised to replace the silencer and asked me to bring it during the second service at 3000 kms. I went as instructed and they yold me that there was not stock of the silencer to replace me since it is a bs4 model.

They asked me to wait for couple of days to get the stock, now after keeping me waiting for all these days and i have tode 4500 kms and multiple visits to the showroom, they are informing me that this does not cover in the warranty and this is how the silencer is built.

Very much disappointed is their response and treatment towards me.

Please help me to get this fixed and reach me out in the below contact details.

Regards,
Richard
+[protected]
[protected]@yahoo.co.in

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Royal Enfield customer support has been notified about the posted complaint.

Dec 14, 2017

Updated by Richard Simon Regarding the above complaint, i have received a call from RE customer service (‭+[protected]‬) who apologised me for what had happened.

They promised me to replace my silencer bend and the silencer by taking my bike from my place and delivering it at the same place at free of cost and i should not pay a penny since the bike is in the warranty period and told me that they will pick the bike the same day.

Since i was not in a situation to give the bike on 13 dec 2017, have asked them to collect the bike by 14 December 2017.

I am trying to contact the same number (‭+[protected]‬) and the call was disconnected half the way, now the phone is switched off.

What should i do now?