Royal Enfield — Tyre puncture and lunch break; polishing

Address:

147001

I had taken my ThunderBird500 cc for repairs on 21-Mar-2016 at Royal Enfield's authorized service station in Patiala. My RE Thunderbiird (500cc) registered no. is "UP-16 AY 6213" and is registered under the name Nandita Sharma Lamba.The agency had NO facility for puncture repairs, I had to carry the tyre assembly to a puncture repair shop.When I returned no one was present. Lunch time. Even aftre a long wait staff returned but did not start working. All customers were waiting. My bike was to be polished, I waited two hours, then the bike was handed over to me with polish wax still on the body parts. The overall service quality was awful. My worst experience with a authorised service centre.