| Address: | 560016 | | Website: | Sai Ram AutoCraft Bangalore |
Wanted to enlighten about my experience with service from M/S. Sai Ram AutoCraft, B Narayanpura, Bangalore
I gave my vehicle Classic 350 (KA 01 HH 8279) for service as part of my 4th Free service and as well as for 5th paid service also.
During both of service I complained about a problem coming from engine areas while driving the vehicle at 1st/2nd gear while pressing the clutch.
The sound is pretty evident and can be easily heard and felt at the foot over the gear pedal.
I went on a test drive with Service Advisor Bharath on my 4th service and showed him the problem. But it didn't got rectified.
Now I gave for 5th service on 5th Dec to service advisor Som Sunder, he too went for a test drive and said he understood the problem and will rectify but will give me the vehicle on 7th Dec.
On 7th Dec when I went to collect the bike at 4:30PM and took test drive the problem was not rectified, in fact none of the issues I reported on the Job Card was done except engine oil change
and washing(Washing was also not very clean, there was mud under the silencer and below the mud guard and over the engine area).
Since Som Sunder was on leave Floor Incharge Vikas attended me, we again went for a test drive and I told him the problem. I waited there till 6pm and was informed that vehicle will be given to me
on 7th and they need to change couple of things as part of "test and trial" to rectify the problem.
Vehicle was delivered at my home on 7th and Rs1740 was collected, when I took the test drive the noise from the engine due to clutch movement was still present.
Now here's the real problem, when I was driving the vehicle to office today morning the moment am lowering my raise due to some pothole or speed breaker the vehicle is stopping and because
of this behaviour I was about to get hit by a bus as my vehicle stopped in between the road. The bus braked hard and stopped nearly just 2inch away from my bike's tail light.
I was really shaken as is this what the service centre has tested before delivering the vehicle to customer?
I tied calling Vikas on [protected] several times to help me how should I drive the vehicle but he didn't pick, somehow I reached office and contacted the service centre and got the number
of GM Mr.Vinod ([protected]).
Mr.Vinod was very candid is speaking and understood the whole scenario. He said he will call me within 30mins.
But in 30mins Vikas called me, he was very rude and unprofessional while speaking, instead of trying to understand my problem he was vehemently telling to come to service centre and show
me the clutch problem and bike getting stopped at lower speed, he said once he confirms then only he will attend the problem and he said he cant commit by when he will give me the vehicle back.
The way he was speaking was like totally rowdy as he might got irked that I spoke with GM directly.
Now is this what I should expect from Authorized RE service centre, that they will not rectify the problem, give the vehicle in some accidental condition and will speak like a rowdy?
Rowdy part, as I come from Bureaucratic family and any unlawful activity can be very well taken care with a single call.
But what about the vehicle? Giving the vehicle in accidental condition is OK?
Please took into the matter immediately and help me to resolve my vehicle's problem ASAP. Was this information helpful? | 
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