Royal Enfield — vehicle complaint

Address:Rony varghese, Kollam, Kerala, 683518

Sir

I have purchased one royal enfield model thunderbird 350 x (Roving red) on 28/08/2018 from st. Marys motors (Rajaji junction, chittoor road, cochin-682035, kerala, ernakulam). After the first service of vehicle i have found rust coming out from the silencer, same is reported to the dealer during second service. Then dealers replaced the silencer. But issue is not resolved. Again issue reported to the dealer. Then also the silencer is replaced with new one. Still the issue is not resolved. The dealer is saying that this model having similar issue and they will replace the silencer in the warranty period. After warranty it will be a paid replacement. When i inquired what i found is this model have no issue like this. Issue explaining photos are attached.
+3 photos
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Did not receive any solution, Royal enfield team is not supporting well, 3rd silencer demanded for replace.
The team saying they have no solution for this issue.
Fed-up with royal enfield. Don't bye this vehicle anybody.
Waste of time and waste of money...

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