Royal Enfield — vehicle delivery, unclear information and rude behaviour

Address:

Mumbai City, Maharashtra

Dear Team,

Writing this email to you with a hope that this reaches a desk that can take an action.

I have booked a Thunderbird X - 500 on 6th May 18.

Mr.Rupesh Patil had confirmed that the delivery will happen in 20 to 25 days.

Suddenly he has disappeared and has stopped answering my calls and messages. After calling up 3 different people, I was informed that he has moved from the showroom and the new Sales rep is Mr.Rajan who is equally irresponsible and pathetic will manage my deal.

He had promised that the vehicle is reaching the showroom today, on 28th May and I can get the deliver in next 3 days.

He has stopped responding my messages as well and after trying hard, I have got no of Mr.Ravi Mangure who claims to be the manager (Not even fit for a customer facing role).

He had promised to check and get back, which after multiple followup from my side, informed a representative from showroom to call me and say that elivery will happen only after 10th June 18.

When I asked to escalate the matter, Mr.Ravi informed me that he is the senior most and there is no one above him !!!

I would like to highlight that I wanted delivery on 25th on my wife's birthday which did not happen. I insisted on 2nd June which is my parent's wedding anniversary, and now even that date is not possible.

From all my interactions with your staff, I get a feeling that my business does not hold any value to you guys, as a corporate You guys are too big, and cancelling the same also doesn't matter to anyone.

All the interactions have been full of arrogance and false promises and I wish to put this up on social media as well which very soon I will.

Request you to kindly confirm a date of delivery and if that's not possible, advise how do I cancel my booking.

Also would like to bring to your notice that your showroom has informed they will charge a 2% fee if I use my card to pay.

I am a banker my self and I know that the bank charges are not to be borne by customer.

I will make sure this thing is highlighted to consumer forum if the issue is not dealt with sensitively.

Please feel free to call me incase you need any more information.

Hoping for a support.

Thanks and Regards,
Pratik Vaishnav.