Royal Enfield — warranty of bike

Address:Udhampur, Jammu and Kashmir, 182101

Last time i have problem with sensor on bike exhaust and rear brake system of my black stealth 500. I took the bike to correct it from service centre at udhampur. They told me that they have to change brake pump and the sensor also for that they have to charge me accordingly. On enquire about my warranty period they told that this is not possible.
Reason for that - according to them my lastservice was not done at authorised service centre as per their logs
But my problem is that i have done my services on time on authorised service centre at tanda punjab in[protected], how’s fault is in it that they have update their systems accordingly. And from past year services are within time from authorised service centre, what about the warranty of the bike of 24 hours.
Now my service is due and i’m confused about where i have to go for my service, authorised service centre where they charge u more and provide no warranty or outsource it where i have to pay less and for product i any case i have to buy them at their market price as they are nor giving me warranty on bike.

Please do let me know about my bike warranty, why proper entries are not in system logs about services, what i have to do now to make sure to get bike in warranty??
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear sir
my enfield cheches cracked in warranty period and your servies care worked is not told me if repair to warranty period. And after serives care worker told me ..
so please change me my enfield change cheches ..

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information