Royal Enfield — Worse quality of spare parts RE authorized dealer G.R & Company, Barabanki

Address:

G.R. & COMPANY Barabanki, UP

Sir,

It is brought to your kind notice that I changed the carburetor of my RE standard 350 bike at the workshop of RE authorized dealer named G.R & Company located at Barabanki UP in the month of October 2020. I was told then by the dealer that the new carburetor was under the coverage of one year warranty period.

Some faults regarding smoking, less milage and missing occur continuously in the second carburetor from the time of installation. It reveals the worsening quality of the same.

I visited the above named RE workshop on 07 Sep 2021 to deposit the bike for repair and revisited there on 10 Sep 2021 to collect the bike then I was told by the dealer that the carburetor is in irreparable condition and denied any type of warranty for which they previously ensured me.

It is, therefore, requested you to instruct the dealer to change the carburetor and install the new one, as it is not too old to change on my own expenses and it should not possess such an irreparable faults.

Regards

(Sarvendra Kumar Singh )
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