Royal Enfield — worst bike service

I gave my bike for service in Sri velavan motors located at thousand lights chennai. The service was horrible and the customers are not treated properly. Despite of complaining to front office manager and CRM the issues were not resolved. I have sent an email to service head three weeks back and no one as responded for that email. I have attached the email sent to CRM and service head in the attachment pane. I request you to help me in taking severe action on the franchise.