Royal Enfield — worst customer service ever | |||
I have my bike in the royal enfield service center in jubilee hills, hyderabad on 26-nov around 10am in the morning. I wanted to change shocker seal, but wasn't in stock. I asked for oil change and general service. I was told to collect bike in evening around 5:30pm. Later, in the afternoon i got a call from service center saying shocker seal is in stock now, will put it and deliver by 6:30-7pm same day. I agreed to it. 27-nov, i get a call from service center asking whether shocker seal needs to be put. I said i had already agreed yesterday, why am i getting the call again when i am coming to collect my ready bike. I complained to supervisor in the service center, no one has an answer as to what was going on for more than 24hours.. Bike isn't washed. I want to know why am i paying so much if i can't trust people of royal enfield. Extremely pathetic service since 2015. I will never come to this worst service center. I will inform other enfield owner to not come to this service center. Regards, Rishikant Was this information helpful? | |||
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Royal Enfield customer support has been notified about the posted complaint. | |||
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+91 44 4223 0400
Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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At Royal agra uttar pradesh.
Manager has no basic etiquettes.
He doesn't know how to talk to customer. I visited Agra Royal today 29 Nov 2019 for service at 9:45 am. I told to their guy i am having problem while i full accelerate my bike i get different sound which is not normal than the guy sad ok i will get the carborator cleaned and he charged 67 rs for that even my service was free. After the service done i was getting the same sound nothing happen. Than they open up royal enfield engine head and started checking out the sound than the springs comes out after that the guy who was doing this he called up his supervisor and the supervisor said we need to open up the engine full head and send to outside for repair and you have to pay packing charge. I said my bike is in under warranty than why should i pay. Engine head is engines part. Than i said please call your manager one guy he came and i explain him the same he was so rude and pathetic guy. He has etiquettes. I dont know how he became manager. I was very disappointed with him. I wasted my full day over there. If i have to pay for everything than why company giving us warranty. Royal enfield u have good reputation in market please dont let your employees spoil that. Very much disappoited with the service i paid money waste my whole day but the problem dint solve. They only know how to make your will more they dont care things are working or not. They know one thing just change whatever it is is. Just to achieve their monthly target.
Worst day of my life. I will recommend my family and friends dont go to Royal Agra
Staff is pathetic they have no valid answer for your problems.
I request to Royal Enfield please look into the matter. I dont want anybody else face these things which i have faced.
Your Unsatisfied Customer
sanjay yadav
Would like to request everyone dont go to royal agra uttar pradesh. showroom. I had worst experience with them always.
Last time i visited there for my second service what they said to me that your seconds service is already done in bangalore. I would like to tell u i am from agra uttar pradesh.
I dont know how i got my service done in bangalore. I had my service coupen with me. I explain to them everything than what they said it is not our mistake, u call in our royal enfield service centre in bangalore and explain them. I said why should i do that i have purchased my bike from here. Thats your duty to come out with a solution. I did not get valid answer from them. My second service got wasted because of them. Staff is pathetic and very rude specially managers and superviosor.
They dont have basic mannnera, even a 5 year old kid know how to talk.
I request everyone dont go to ROYAL AGRA for buying and servicing
ROYAL ENFIELD PLEASE LOOK INTO THE MATTER PLEASE DONT LET YOUR MANAGERS DOWN YOUR REPUTATION.
YOUR UNSATISFIED CUSTOMER
SANJAY YADAV