Royal Enfield — Worst customer support and delay in delivery

Address:Chennai, Tamil Nadu

I have booked a royal enfield desert storm 500 cc bike in adyar showroom through CSD on[protected].They told me that i could get the bike on apr 25 later the postponed the date and told may 15-20 is the confirmed date to get the bike.That date too postponed. They called me on may23 and asked me to get the bike on may 24 but on that day obe of the royal enfield showroom person is died and asked me to get the bike on the next dah. I told them i collect the bike on May 29 and asked them the registration number for my they told the concern person murthy is on leave i wi send the registration number on Monday i.e. May 25 but they didn't called me but i tried then and asked the registration number everyone who attend the call told me to call after 30 minutes i dont know. Finally no one responded me then i tried the same on Tuesday i.e.26 may in this time they give me the RTO number and asked me to get the registration number but the RTO officer told me there is ni registration done in the given name, i asked why they told me due to some system problem on that date we didn't do any registration. I called the royal enfield showroom and informed them the same and they told the same please call after 30 minw so we can check the exact problem but they didn't. Finally i mailed the problem to the branch in charge S.Periyasamy he too didn't respond my mail. I don't what to do. Even though if i booked the Tvs xl bike i may get a goog customer support..
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3454
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information