Royal Enfield — Worst experience from Royal Enfield.

Address:

AVS Royal Enfield, Tirupattur.

Dear Sir/Madam, my name is Suriya from Ponneri, Tirupattur district. I own Classic 350 gun metal (TN83 D 1068) Here I am writing this mail to explain you about a bad experience which I’m continually facing in your service station which is located in Tirupattur (AVS Royal Enfield). I’m really unhappy with their response and service, I would like to let you know that what made me feel so worried. please read below mentioned incidents which I have experienced in your district showroom.

Incident 01:
I bought my classic 350 in August 27th 2020 from AVS Royal Enfield showroom, I faced issue with my Bullet’s bumper so I have returned it for warranty replacement in the month of November. After a Long long battle with the showroom people I received my replacement bumper yesterday. (Last week bike met with an accident and fuel tank got damaged) if bumper is given before ..!!!?

Incident 02:

One week ago (12th FEB) my classic 350 met with an accident and I have taken my vehicle to your Royal Enfield showroom which is located in Vaniyambadi. The respective staffs in Vaniyambadi showroom are asked me to contact Tirupattur showroom for Insurance claiming, next day I visited Tirupattur showroom and successfully applied for the claim. And then the service guy asked me to bring the two wheeler to their service centre for further move, so done the same. 23rd evening I visited showroom for get back my bullet but they said that billing counter has closed ( 6PM) so I visited next day (24th FEB) at 11 PM after long long longggg wait I got the bike at 2.30PM, here the real drama begins when I’m trying to pay my bill 21 thousand and 590 rupees through my debit card they have asked me to pay extra 2.5 percent so I went out to withdraw money from ATM but there is no money in ATMs around Tirupattur bus station so I returned back to the showroom and agreed to pay 2.5 percent extra, but still they have suggested me to withdraw cash, and they pointed particular atm to withdraw money and I too did the same..!! Here I have few questions, firstly why Royal Enfield showroom didn’t accept online payment..?
Second why are you collecting 2.5 percent for debit card ( not a credit card).? Collecting additional service charges for debit card swiping is illegal according to the RBI.
Even after saying okay to pay the extra service charge why they’re suggesting us to withdraw money..??

Incident 03.
After so many troubles I got my bike back. While I’m riding back to home, I realised some cables (above engine) are not connected with the plugs and it has started to dance with the bike shakes (image attached) And I found some other problems too
Unable to hand lock, and the bike indicators front and back fail to function. In this mail I attached the image and video for your reference.

Incident 04:
Yesterday evening itself I contacted the Tirupattur showroom respective staffs, and informed about the issue. They regret and asked me to visit nearest showroom which is located in Vaniyambadi and finally this morning I visited the showroom in Vaniyambadi until 1 o’clock there is no mechanic so I left my bike in showroom and came back to home. Till now there is no update on my bike. I’m highly disappointed, dissatisfied, irritated, disgusted with the service. Will you please fix these troubles..? Actually I planned to suggest meteor 350 to my friend but with these bad experiences hereafter I won’t really refer anyone. Thank you.