Royal Enfield — wrong choice royal enfield!?!

Address:

Chennai, Tamil Nadu, 600056

To whom it may concern… wrong choice – royal enfield!?!

I’m one of the customer waited few months and bought the royal enfield – classic 350 cc on last year.

Post the first service had always additional interaction’s to get complete the services…but till date i felt vibration is more and while ride there’s no support for foot rest… juddering back wheel.

Topical familiarities :-

I had serviced the bike at 12979 kms on 5th oct and explained that all my concerns are carried out & diagnosed all the problems, but within a week time i started developed a serious problems really the vehicle is unfit to drive also exasperated with the “traditional brand” / company like royal enfield.

Aging i given the bike as complaint basis where they put job card on 25th oct and taken back on 26th oct 2018… without any charges they returned my bike without cleaning and more scratches on front mudguard, the worst part is not cleaned my bike where they kept at service centre more than a day time.

I really felt very bad and the poor quality of “royal enfield – as a premier brand name in today’s two wheeler market” where the top level team is working hardly to bring the brand name to be top in the global market, but locally where it’s completely destroying their hard works as a challenging the task!!!

My real concern is whether the quality of “royal enfield” came down or the authorised service centre partners are pulling down placing may not replacing / cheating the real customers and placing subservience of parts by royal enfield / authorised service centres.

Now i’m literally post and start selling the bike and to be relive / recover from the bad experience from the “great – popular” brand company bike since had multiband bikes where ever never faced such serious issues.

I writing this to the top managements to look in their customer issues post sale else again the name should to be rummaged on forthcoming dualistic arcade, so please understand the seriousness and start retain the real riders.

Thanks & regards,

Prakash s