Royal Enfield — Wrong diagnosis to the bike by incompetent mechanics | |||||
Issue: wrong diagnosis by mechanics for the issue. How it occurred: during general servicing Place: btm royal enfield workshop Detailed issue: My bike was given for the general servicing day before yesterday on monday (12/jun) and the following issues were requested to be addressed by me: To loose the clutch cable & throttle cable Fixing the brakes (Esp. Front) Tail lamp is not functioning properly Engine noise is more when i start the motorcycle I was asked i can wait if i wish to and i waited for about 7 hours (7am to 2 pm) and then they made a bill of rupees 2479 and aftet this time mechanic handed over me the bike but after even kick starting many times it was not starting, then workshop mechanic himself tried to start the motorcycle but his attempt also went in vain. Now he started examining the bike and in a minute he mentioned the carburettor screw is tight and carb, assembly should be changed, though i requested that it was functional earlier but they responded me rudely if i won't change it bike will stop on the road and they are not responsible. Anyhow i agreed to change it paying roughly rs 2, 800. L apart from what i paid early. But unfortunately even new carburettor also didn't help to start the engine and then they tried to cross connection the wiring and spark plugs etc. And ultimately bike started but it was misfiring, though they fixed it manually by altering the throttle speed. At night while riding back to home bike stopped in mid of nowhere and it was not starting. I called your floor in charge he said simply they are not responsible but l reaponded said it is incorrect and will take it forward to next level then he assured the send the mechanics to my home next morning. Your mechanics visited me in morning (13 jun) and without examining the bike they mentioned battery is faulty but i reverted earlier you mentioned the issue is with carb and now battery? They any how took the vehicle but another manager praveen called saying sir battery charging issue is there (Again new excuse) But after wards same day in the evening i got to know two parts are not functional properly (One is rr unit & unable yo recall the name of other one) Let me ask one thing did i come with these issues since last month when i started coming to your workshop? Why these issues occured at work shop? If they had to why your mechanics did hit and trial saying carburettor should be changed, and after changing carb battery is faulty? Battery is not charging? Now two units of bike are broken down? In the evening he said this happened due to fungus, which is non sense i responded him ans also said why my bike wqs running with fungus earlier? But he didn't answer anything and said please change these two parts paying another rs 3500. Its like am i foolish that first i paid rs 2479 (Its legitimate) however later your mechanic and floor in charge screwed me to pay 2800 for carborator, now another 3500 due to the incompetency of you guys? I have spent around 8 to 9 thousand rupees on my bike on the basic things in your workshop since last month but it doesn't mean you will scapegoat me akways. My question is why the issues took place in your workshop? And my requirement only is return my bike as how functional it was earlier. Considering it's third day of my bike in ur workshop its not expected to be longer there as i need my bike back. Kindly can it be resolved as soon as possible but i am sorry to say i do not have a single penny to pay for the negligence of you people due to wrong diagnosis. Was this information helpful? | |||||
Royal Enfield customer support has been notified about the posted complaint. | |||||
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+91 44 4223 0400
Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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