Royal Enfield — wrongful service

Address:90/254 Iftikharabad, Anwar Ganj,, Kanpur, Uttar Pradesh, 208001

I gave my bike in for servicing and job card was already made, then i received a call from the service center saying the rear disk brake pads need to be changed to which i agreed. I picked up the bike after servicing and the brake wasn't working at all. I returned immediately and they said that it takes some time to set in. Even after few days, it didn't work so i went back and they tightened the brake and said that it is of no issue. I knew that's not how bike brakes work and i complained to them, they had 3 ppl form the showroom ride my bike and said that there's nothing wrong and made a fool out of me. A week later my bike started making noises. I went back and threatened to file a complaint on them, that's when they took me seriously and had it checked again, i was there the whole time and their mechanic themselves told me that the brake was not working properly and it was the mechanics fault who had serviced it. For a week they made a fool out of me and kept saying to me that there was nothing wrong. I was riding my bike without any proper brakes and they just didn't seem to listen. This was at sareen motors rambagh in kanpur.
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Royal Enfield customer support has been notified about the posted complaint.
Nov 10, 2019
Updated by Sufyaan Saeed
I still haven't received any proper feedback regarding this complaint
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