Royal Oak Furniture — dining table set

Address:

Tirunelveli, Tamil Nadu, 627007

I have recently ( Four months ago) purchased a six seater dining table set (model No SKU : DT4026WL6S) from from Royal oak showroom in Tirunelveli. After a use of 15-20 days cushions of the chiard starts damaging. ( plywood/ wooden support under the cushin starts breaking). I immediately contacted the showroom & they have rectified it. But on further use of the chairs it was observed that one by one each chairs are damaging. The showroom manager confirmed that they will repair all the chairs & taken the second chair in sep -18. After several follow up more than 3 months they started repairing the chairs.

I have raised a complaint to the customer care also regarding the supply of bad quality furniture. Unfortunately response from the customer care was also very disappointing. They simply told me to contact the store. Since the store manager response was very poor & disappointing I contacted customer care. The workmanship of the repaired chiar was also in very bad shape.

The furniture supplied was of very bad quality & a I paid full amount in cash at the time of supply. From the response from the customer case i understood that company has no value for the customer & hecne wrote this complaint.

Requesting you to kindly help me out in replacing these damaged chairs supplied chairs