Royal Safari India Travels — services

Address:

New Delhi, Delhi

I have booked the ticket from paytm from delhi to amritsar, but it got failed the transaction due to some reason, sudden i got the call from owner of the travel, he asked me you try to book the ticket. I said yes but transaction got failed. He told me you transfer amount in my account i will do the same from our end. I said ok but i was booked more comfortable sleeper seat of the bus which has price 1199. He told me you just transfer 4500 in my paytm account. I will booked the ticket and whatsapp and mail you the ticket. I was agree and transfer the amount in his paytm number [protected].
He send me the ticket details on my whats app number what i have attached as proof.
But while we were traveled bus was not that kind of which i was expected they transfer me some other bus and give the very poor service bus.
When i ask for the same to him, they told me that that bus is not able to go so they have transfer us in another but when i ask for refund my money i will not travel with this bus. He was not ready for that and ask will refund some amount later.
But yet we did not received any amount from them.