Royal Sundaram General Insurance — insurance not renewed and refund not initiated

I tried getting insurance for my car on 3rd feb 2020 and paid the money as well for the same but i have not heard anything from royal sundaram since then. I have mailed then atleast 8 to 10 times in this period to know the status to no avail. There customer care number doesn't work and getting to there executives is next to impossible task. I am clueless as to what needs to be done now. My insurance expired on 8th feb 2020. I have 2 other insurance active from these guys and not going to renew the insurance from them ever again. Thinking of legal ways if i don't hear back from them in few days time for sure, because they need to know that customers cannot be taken for granted.

Regards,
Pradeep balan
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Royal Sundaram General Insurance customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2020
Royal Sundaram General Insurance Customer Care's response
Hi Pradeep, we regret the inconvenience caused. We request you to please share your policy/contact details Via Facebook/Twitter or write to us at customer.[protected]@royalsundaram.in so that we can look into the issue.
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    Royal Sundaram General Insurance Phone
    +91 44 7117 7117 [Corp Office]
    Royal Sundaram General Insurance Address
    Vishranthi Melaram Towers, No.2/319, Rajiv Gandhi Salai (OMR), Karapakkam, -, Chennai, Tamil Nadu, India - 600097
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