Royal Sundaram General Insurance Complaints & Reviews

I'm having vw polo 2016 hl, insurer is royal sundaram general insurance company.
I opted for key cover while purchasing the policy in october 2019.
After relocating my house in august 2020 i could not find second key of my car and it came to my notice after a week as it took time for me set up the house.

While enquiring over phone about key replacement process on 24th august she herself entered the incident date...

Dear sir/ madam my claim no. Hra0344017 i had send all required documents to royal sundaram, in time limit, for your reference i had send money receipt by speed post on 25 april 2020 article no. Ek[protected]in, after that cancelled cheque send by speed post on 01 june 2020 article no. Ek[protected]in, please make payment as soon as possible, please find attachment for your reference, you have received 10000 money receipt & you uploaded in your...

It is very disheartening to note that even after submitting all the original documents and photocopies of ids along with my claim form, i have again been asked to submit few documents. I am here by stating this because i have maintained a photocopy set of all the documents with me in the same order, which i had send you on 8th may 2020 and received by you on 13th may 2020 as indian post services. Moreover, i left call back request twice for...

I had insured my Hyundai Creta with your Motor insurance last year.It met with an accident in October 2019 and was repaired in Classic Hyundai workshop in Kottakkal.Kerala.for an amount of around Rs 47000/.In Jan 2020I received a message from you stating the transfer of the amount to my account with Dhanalaxmi Bank, Edappal.But till now no money is transferred. I had sent several emails to your Financial Section., but no positive reply so...

I have taken this policy through policy bazaar, the insurance copy what i received was with wrong date of birth. When I tried to call Royal Sundaram customer care, the number is always busy and I have sent the mail to customer.[protected]@royalsundaram.in. I have received the automated reply on 13th Feb'20 stating that the issue will get resolved in 3 business days. Still I have not received any response from royal Sundaram and no body contacted...

I have taken this policy through policy bazaar, the insurance copy what i received was with wrong date of birth. When I tried to call Royal Sundaram customer care, the number is always busy and I have sent the mail to customer.[protected]@royalsundaram.in. I have received the automated reply on 13th Feb'19 stating that the issue will get resolved in 3 business days. Still I have not received any response from royal Sundaram and no body contacted...

I tried getting insurance for my car on 3rd feb 2020 and paid the money as well for the same but i have not heard anything from royal sundaram since then. I have mailed then atleast 8 to 10 times in this period to know the status to no avail. There customer care number doesn't work and getting to there executives is next to impossible task. I am clueless as to what needs to be done now. My insurance expired on 8th feb 2020. I have 2 other...

Dear sir,
I have a two wheeler policy number royal sundaram vide no. Vmpb[protected].

I have claim in this policy and surveyor done all work and take all document and virify same. And finally they said you do wrong at policy bazar enter wrong previous policy no pb12345 of icici lombard..

And they said give us previous policy then we apprroved your claim.
How i give this previous policy, my previous...

Hi this is anush kumar. With a heavy heart full of grief i am sendin to consumer complaints which i believe is the last option for me. I am from chennai. I am very much dissatisfied, mentally stressed and disappointed with the service of royal sundaram general insurance company. It has been more than 2 months my car mercedes benz tn 09 cp 2000 is still in service center perungudi and i'm waiting for justice. I have already submitted the claim...

My father has an insurance policy with Royal sundaram since 15-20 yrs. The policy is renewed every year in the month of october. He has been admitted in the hospital for a stroke.The hospital has been following up with their customer service/claim department since 4 days for cashless claim after mailling all the required documents but there is no response.
On calling up their customer service desk, its informed that they have forgotten...

Hi this is Anush kumar . Md of Anush Foundation, Chennai . I am very much dissatisfied and disappointed with royal sundaram insurance company. It has been more than 2 months my car Mercedes benz TN 09 CP 2000 is still in service center and I'm waiting for justice.I have already submitted the claim form (reason rodent bite) on the month of October end .Both Royal sundaram insurance surveyor and titanium benz technician has confirmed that there...

When I opted for this insurance, they said you can pay your monthly installment as a premium, not telling me the exact problem on it. now when I kept paying installment. my crdit CIBIL has gne down because of not paying just 5000 rs loan on time.
what the hell.
you guys make people buy it blindly. while buying they said no issue sir you need to just pay monthly we have opted this on your account.

now i am in a...

My name sunil singh pawar.
Last 3 month pending my claim clearance. I will following call weekly then customer care told me in process for every time. Before diwali i was told it was requirement cancel cheque with name printing. This information not provide first time this is requirement cancel cheque with printing name?. Now claim clear time requirement and delay my cleam.
Already send cancel cheque. But now one more time send...

My policy HE[protected] renewal was done by using your portal and I paid the premium Rs 6765 twice as the portal did not work properly and there is no information from the customer care team as to when the EXTRA amount of mine will be refunded back.

The toll free customer number is worst...have you ever used it before telling others to use ?

The website is not user friendly. The e payment mode in portal is...

I am holding a health policy of royal sundaram policy no. Hce[protected] and i took this policy in oct, 2016 via city bank card and then also i was holding icici lombard policy and had opted for this policy after the employees of royal sundaram assured me that my past benefit will be preserved but when i paid and got the policy documents i noted that you had treated me fresh health policy holder with a locking period of four years. Further...

Dear sir/madam,
My car met accident on 28th oct when i was going to mehruli. After that on 3rd nov i went to competent automobile new delhi for car repair. Mr rahul gupta insurance company inspection office visit to competent automobile after inspection of car he approved only left side door. While car was damage from three side. I called him and request to approve the all side but he told me that he can't do. He told me that he can...

Royal sundaram car insurance company sent the quotation for my ertiga vxi 2017 model in which they have mentioned total invoice value nearly 8, 00000 and when i did online transaction based on that quotation and after payment they sent me the policy mentioning te total invoice value 600000. I mailed regarding but not getting any response till date....

My car got heavily damaged in an accident in july 2019. (Tn03s0055).
I had a policy with royal sundaram. (Policy no:vpc[protected]
I submitted all the documents along with the claim form with in few days.
There has been an undue delay in settling the claim.
And the most annoying thing is the concerned people are not ready to give
The exact status of the claim, why it is getting delayed and how long will...

Hyundai tucson, vehicle no my 03 cm 7023, policy no. (Vpc[protected] we had complained for our vehicle tire which was genuinely damaged but even after survey and promise to replace they first say this specific company tire is not available so we agreed on a similar value tire of a different make, now they are making excuses they cannot pass the insurance did not expect this from a reputed organization like royal sundaram, we were better...

I bought my car insurance from this company. After the payment online they send me proposal copy. Where my chassis number printed wrongly. Immediately i have called them, and over the phone i have updated correct number. And they have told that in all the records they have updated it. After few day they have sent me soft copy with wrong chassis number and send me message that it has been dispatched. Again i reported the same issue. After...