RSRTC — amount deducted wrongly and not refunded

Hi sir/madam,

I was booking a ticket from delhi to jaipur on 3rd june through website 'https://rsrtconline.rajasthan.gov.in/user/login'. my ticket was not booked but amount get deducted. I called the customer care number, they told that you can again book the ticket and the amount that was deducted earlier will be refunded in 7-8 working days.

I again do the same activity and my amount again got deducted and ticket was not booked.

I was in such a need of ticket that i again tried and then my ticket booked.

Hence, there were 2 failed transactions in which case amount got deducted and ticket was not booked. Its been 15 days now and i didn't get my amount back.

Reference no. Of tickets [protected], [protected]
From last 15 days i am following them on their customer complaint mail id but they are not responding. No one is picking up their toll free number.

Kindly help me in getting my account back.