RSRTC — BUS doesn't reach at mathura bus stand

Address:

Jaipur, Rajasthan

Dear Sir I would like to complaint in regards of RSRTC bus service. I have booked ticket PNR XSDCS[protected] journey on dated 7/3/15 from mathura to jaipur.And this semi delux bus was supposed to come from aligarh to mathura to jaipur but it has not arrived to mathura bus stand.When we reached at mathuara bus stand their concern person at enquiry told me bus will not come at mathura bus stand you have to go bharatpur baipass.After reaching there also we didn't get our bus. we suffered alot yesterday.While our online ticket was booked from mathura bus stand to jaipur and their was no information available at online booking portal of that bus will not come at bus stand due to these kinds of irresponsible things passengers suffered a lot.A critical action should be taken against of it and we want our money back as we are not defaulter in any how.After suffering a lot we came to jaipur from another RSRTC bus ticket no. 000073 / 000074 Bus no.not remember on 7/3/15 by around 1:30 PM.For proof ticket screenshot attached.Kindly refund the money.