RSRTC — customer abuse at rsrtc lounge

Address:	Jaipur, Rajasthan, 302020
Website:	transport.rajasthan.gov.in/rsrtc

Travel details: 7 am volvo from delhi to jaipur on 16th sep 2018

The rsrtc has built a lounge in kotputli, rajasthan. The bus stopped for snacks at the lounge for some breakfast and snacks.

However, the lounges was asking for higher than mrp prices for packaged food and when i asked for bill as the proof, they denied giving the bill as well. I am not sure whether this has been authorized by rsrtc or not. But this is in violation of government rule and customer rights as nobody can ask for than mrp prices set by the company. Besides these people are also surpassing gst and taxes by not giving the receipt of the purchase.

I request the relevant authorities to look after the matter as this is very serious. These people are simply taking the advantage of customers and looting them.

I don't have any proof to submit along with the complain however a simple audit can surface the truth behind my complain.

Hope to hear back soon and see the result in my trip!