RSRTC — misconduct by driver & conductor of volvo bus

Address:

6/37, SFS, Mansarovar, Jaipur - 302020, Jaipur, Rajasthan, 302001

Bus no : rj 14 ed 7384 (Volvo)
Travel date : 14.04.2019
Travel time: 7 a. M.
Travel from :jaipur to delhi

My 75 year old mother was traveling alone. Conductor confirmed that the last stop was kashmere gate. My uncle who had gone there to pick my mother reached at kashmere gate at 1:00 p. M. And was waiting for my mother when he got a call that all the passengers were finally dropped at nigam bodh ghat by telling that they have reached the final destination.

However my uncle noticed that after half an hour the same bus reached kashmere gate and when he confronted the driver and conductor that why he had dropped senior citizens at a wrong place they told that jo karna hai woh kar lo hum aise hi karenge.

My complaints are as under :

1. Why the driver does not bring the passengers to the final destination so that they can be picked safely like it was done earlier at bikaner house, such erring drivers should be punished so that no senior citizen are harassed in future.

2. Please pay rs. 10000/- towards the cost of mental agony & torture my mother had to bear when she found that she was stranded with her luggage at an unknown place & no one to pick her. This is just a small cost which i am asking only to improve the future services & a token penalty for the wrongdoing.