RSRTC — online ticket booking

I have tried booking ticket twice from rsrtc site. Both times money was deducted from my account but nothing happened. First time instead of copy of my ticket showing up, it took me to the login page and the second time after payment was completed same thing happened. After the payment is done there is no message from rsrtc's side that my payment was failed yet, after the first time when i went to the booking page again the seats i booked were available to book. Rs 1748 has been deducted from my account till now and i have no idea what's happened. My email was not answered.