RSRTC — rude behaviour and improper information at ticket counter

Hello,
I took 2 ticket from aburoad to karoti at charge rs 70 from bus stand at aburoad from anil kumar at ticket counter 3. But the person did not give information regarding ladies concession and also did not ask regarding passenger male or female and took more charge. Also he took print of ticket and wrote amount manually whuch shows that it is not sure of ticket amount. When i asked to change the ticket to one male and one female he refused and answered in a rude manner. This shows inefficient system of rsrtc