RSRTC — Ticket booked but no reservation booked

Address:	302018
Website:	rsrtconline.rajasthan.gov.in

I have booked 3 no tickets with ticket no:[protected]& PNR no:XNSCS[protected] through RSRTC login on 23.02.2016 for Aligarh to jaipur, Bus type:Semi Deluxe.Journey date:24.02.2016, Departur time;10:00 PM and seat no 10, 11 &12 were booked with Ladies quota.When I reached to aligarh station, RSRTC bus no: RJ14 PB 0945 was ready for departure.I confirmed the tickets no from the conductor & I found that the seats were booked for other person names and the same problem was found with seat no.9 (ladies quota seat).This was the discomfort that received from RSRTC and all three ladies were on journey.At that time Conductor asked them to left the seats It was really pain for them to go to the journey in night and On so much request, Conductor again booked the fresh ticket & asked them to take the refund from RSRTC. Please look into this matter that How software has made the mistake & made customer in problem. I lodged the complaint in RSRTC on 25.02.2016 for refund, they assured for refund of amount with in 7-10 days but till now communication made from their end regarding refund.