RTO India — inefficiency of rto office - complaint re driving license renewal

Address:

RTO, Kasturinagar, Bengaluru

Nov 2019 renewal application of driving license to rto's office kasturinagar, bengaluru - not sent for three months.
Copy of my whatsapp complaint on jan 27th, 2020 as below:

I have repeatedly been requesting for sending me my renewed driving license mh01 [protected] for which i had visited your office in nov 2019 to provide my biometrics, and was assured that it would be sent by courier in two or three weeks. From your website, i noted that the license has been renewed on jan 04, 2020, but so far it has not reached me. To my phone calls i was asked to send details by whatsapp, which i have done several times, but no success, but which remain unanswered. Please do the needful urgently and also send me the postal despatch details so that i may request them. Alternately, please send me a duplicate driving license immediately at no cost since the failure is by your office. Please reply urgently since i need my d/l. Thanks.