Rto India — payment of learning licence debit from account but it shows as failed

Address:

Automatic Test Driving, Ludhiana, Punjab, Ludhiana, Punjab, 141003

Application number : [protected]
Name - rohit kumar
Birth date :[protected]

Dear sir,

On 4/12/2019 i made a online payment of rs. 420 for new new learner's licence of my brother. But due to technical issue no confirmation was received. On the day of ll test the status of fees payment of rs. 420 is pending. Now it's 8 days gone. Bank says that payment confirmed but in rto site it shows failed.
Online transactions ref. Rids[protected]
I would appreciate it if you would refund of payment of rs. 420.

Thanks

Regard
Chetan mehra