RTO India — regarding driving license

Address:

Nayta Mundla, Indore, Madhya Pradesh 452020, Indore, Madhya Pradesh, 453331

I am rajat namdev from indore i applied for driving licsense for motor cycle with gear and got it on[protected] and now on 2019 i applied for driving licsense for luv but i did it on my self. I went to their website https://dpes.mptransport.org/APPOINTMENTSYSTEM/(S(walqi155rx5g2v2w51eohr45))/App...⇄ and tried to contact helpline number but no response had been given and no one picked up the call after so many attempts. So, i checked whole site properly and applied for new driving licsense for luv. I got my learning licsense successfully after taking appointment and paying fee of 225 ₹ after that trial period i applied for driving licsense for luv after paying fee of ₹800 after that i gave trial for it and passed it smoothly. I did all the required procedures and they told me that i will get it on the given address in a month. After waiting for 1 month i had not received it. So i filed a complaint over consumer forum then they responded and called me to visit rto (Indore) i went to the rto (Indore) today and they told me that your licsense is not completed because i applied for another new licsense while having one which was only of motor cycle with gear. And now they are saying you should have applied for endorsement instead of new licsense but their website is not user friendly. They used the term endorsement instead o[censored]pgradation or upgrade which seems more accurate. And their helpline never responds properly. I tried to connect a lot of times but not a single call has been connected. Now after all that they are saying me to do all procedure again and choose the option endorsement and i have to pay all the fees again. It is totally disappointment. I am a student and i don, t do any job and now i have to pay whole fees again and my time too.. I want some serious help please. Is it wrong to apply for your licsense on your self instead of agent! I just want justice. An indian citizen with full disappointment by rto (Indore) service. I want refund or licsense.!! Help!! Their website sucks.. And their helpline is dead. Never connects!