RTO Mumbai — Rto mumbai - tracking of driving license

Address:

Mumbai City, Maharashtra, 400103

Sir,
I had applied for renewal of my license at Borivali RTO on 05-May-2016 &.It was informed by RTO Agent that License will come directly through postal service within 7 days. It has been almost a month now but I am not able to track my License, even the agent is refusing to answer since there is no tracking system for license.
Earlier RTO agents use to ensure proper delivery of License since it was hand delivered to them. But now neither agents are taking responsibility nor our RTO authority have any information centre regarding the same. People are suffering & struggling.

Request your help.