Rummyculture — If the game is certified how it can be shown rejoining if the player is not out of game

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RummyCulture

I want to complain about rummy culture there is some illegal activity going on in one game of 201 points if the player is out they can again rejoin the game but the player was not out of game still it was showing rejoining i have lost around 3 to 4 lakh kindly help in giving me refund im really in trouble they say the game is certified if it is certified these things cant happen there is some fraud going on