Runwal Group Complaints & Reviews

I had booked 2BHK Flat in Runwal Garden T5-0607 in Feb 2020 by paying 54000 /- Sales Exe took our signs on 2 pages of Application form but neither given us copy of that form where terms and conditions mentioned nor explained anything about cancellation clause & process.

Subsequently I paid 5 Lacs payment in March 2020 along with 2.81 Lacs for Stamp Duty and Registration charges. But due to Covid Pandemic situation registration got delayed and lock down situation created panic situation on income as well as future.

Initially it was told to me that If I cancel booking than you may loss booking amount of 54000 /- and remaining amount will be paid back.

But when I send mail for cancellation request, It was told that you may loss 5 Lacs amount as cancellation charges. Then I had asked It would have been told to us earlier that so much of amount will be deducted as cancellation charges. Where RM explained me that this clause was mentioned in application form, then I had requested to show me that application copy, where I found it was not signed and looks like printout taken on back side later on.

I am following for refund since 9th July 2020 after booking cancellation, but nothing getting firm answer on refund. Everytime getting new promise that we are trying with Head Office. Head Office will clear refund soon, but not getting anything.

As Runwal is not refunding, I wished to go ahead with booked flat and enquired on 5th Oct 2020, where RM told that said flat was sold out.

I don't know how to deal with such a non cooperating Real Estate Developer.
1) How can developer impose any clause which was not signed in application form ?
2) How many days required developer to refund entire amount, even after he sold out cancelled unit ?
3) Can developer sell booked unit without completing cancellation formalities ?

We booked a flat unit # T10-1903 in Runwal Gardens (Kalyan Shilphata Road) in August 2020 by paying 1%.
Relationship Manager informed to write an email to the prject manager about booking. Which i did but didnt receive any acknowledgement. Advised the Relationship Manager but i was told due to less staffing everyone is occupied. I kept on the followup for 2 months.
Finally i m informed that this flat is sold to some1 else. I sent another email asking for explanation as in why my previus email was not replied and need clarity on the booking done by whom and for what amount .
But i havent received any response yet on my email.

We have booked 1.5 bhk in runwal gardens, dombivli phase 2, tower 19. Our registration was done on 3rd september 2020. After 1 month also our registration is kept on hold. We don't know the exact reason. We contacted tarte consultants, runwal gardens relationship manager endless times. No one is giving proper answer nor taking responsibility.
Our money, time and peace of mind all were wasted.
Relationship manager is not even taking our call. When called from another number she took the call unknowingly, otherwise she wouldn't have picked up our call. She is asking us to get the feedback from tarte consultants which we are doing because money invested is ours.
Our doubt is why you are hiring people in relationship manager's post. If customer have to do everything then better you stop hiring for the said post. Atleast your money in terms of salary will get saved!!
Our all documents were ready. Our pre bank sanction letter for home loan was also shared to relationship manager. We had paid stamp duty and registration charges to tarte consultants on march 2020. Due to lockdown our registration got extended.
We have only option remaining that is to cancel the deal because of you people attitude

In the month of Oct 2019 I booked 2 BHK flat T2-0501 in Runwal Garden Dombivali East with the token amount of Rs 57771/-. Due to loan sanction problem I have to cancelled the flat booking and informed via mail in the month of Nov 2019. After several reminders from your executives for payment everytime told them about cancellation of flat and refund of token amount via phone and mails.
In the month of Sept20 Aadhar, Pan and Bank statement as payment proof sent to Mr Amit Samgiskar and Ms Usha Ghadge as per their telephonic conversation to their email ID.
I am trying to contact them by email and Mobile but nobody is responding.
Finally I forced to lodge complaint to consumer complaints site.

We have book the property in runwal garden-dombivali east in month of dec19, but due to some personal issues we have to cancel the same. And i inform the runwal team about the same very next day of booking. Since then i was in follow up with many people from runwal team but no one was responding properly.
Since jan-20, i am continuously following with ms deepa vengulekar, she always gave me new new reasons till 8th sept 2020.
When i loose my patience and told her if she wont refund my amount, i will seek consumer court option on 8th sept 2020. From then she has stopped replying to my emails.

I stay in runwal mycity, dombivli phase 1. On 21 sept 2020 morning 4 am me and my fiancé went out for emergency and came back in half hour. The security at gate started abusing me n my fiancé saying you’re not allowed to go out n come back n wasn’t opening the gate. Then also had physical fight with my fiancé. The higher authority here didnt help us. My fiancé has bruises and marks of rod hits by the rod. Some action needs to be taken. That guard should be terminated instead the manager here shifted guard to some other place and he is mentioning our faults about we keeping waste alcohol bottles outside the house for dump. Security camera can be checked and see what exactly happened how pathetic behaviour it was. It’s not the first instance. There are many people who experienced pathetic behaviour from guards.

A full payment was done on 31july 2020 to runwal groups for my house located at runwal eirene thane. On checking the house the house was in pathetic condition. There was a leakfe issue in a brand new house. For which i have nearly paid 95lakhs. The taps were rusty, doors were broken. They asked for 15 days to rectify the same.. On august 14 they extended the date till august 24 and on august 24 they asked for more 15 days... Now on 10 September they are not providing any updates and giving the keys.. The email is sent to runwal group on regular basis but they do not reply back at all.

My name atish jain
Mob no [protected]
Runwal Garden Dombivli phash 2
Very bad service Runwal Garden SelsDepartment &account department

sales department name
Miss pooja jadhwani

Account department team name
Miss reeya

5 ways to check my outstanding payment outstanding payment no reply on call and WhatsApp also
Jab call karte bolte hai aaj bata dege
Aaj ye sir nhi aayj vo nahi aaye

Anyon no book runwal Garden Dombivli

It has been 3 weeks since i have been chasing with runwal representatives to provide me with the internal pictures of my flat booked in runwal my city (Phase 2), flat no.1802, tower-10 in dombivali for which the possession is awaited next year end.

It is our right to ask for the internal pictures to know the development of our property since we are fulfilling their slab-wise demands raised by investing our hard earned money. We are not allowed to visit the infrastructure (Reason cited is safety issues and as per rera policy). However, i don't seen any such policy that restricts the owner to visit his flat. Would really appreciate your intervention in this regard.

We have book the property in Runwal My City-Dombivali East

As discussed with Ansh Jain ansh.[protected]@runwal.com, atlee.[protected]@runwal.com and Vidya token amount will be refundable and get back if the inventory is cancel and
we have cancelled the inventory of runwal my city as we are not eligible for loan. as we are follow-up with last 5 months for refundable token amount and we were told we would get a refund amount with in one month but still we are not received refundable amount also they are not response
on my email and not pick up phone .

Hello,
We have booked 1bhk flat in Runwal forest kanjurmarg project. Booking was cancelled due to financial crisis in covid 19. We are chasing for refund of token amount 50000.Still not recd. Please look into matter on urgent basis.

I am anuja suryavanshi. I have a booked the flat no. T 11-1908 in runwal forest project at kanjurmarg on 16th feb., 2020. I have paid rs.50, 000/- in cash towards token amount.

As there are so many hurdles in getting the staff loan sanctioned from my bank, canceled my booking. Now its almost 6 months are over. Now they are not refunding the amt.

Now the staff who is handling are not cooperating as well.

Thanking you

Regards

Anuja suryavansh
[protected]

The claims of token refund in case of a cancellation is all a scam when it comes to runwal gardens, dombivili. Beware! Because of current unforeseen financial difficulties, i mr nagraj rao had to backout from my 1bhk investment in runwal gardens, dombivili. I had paid up a token amount of rs 30, 000/- long back in february 2020. No written communication has been given to me what so ever of the payment made. Now, they have orally communicated...

As per my agreement the possession date mentioned was aug’19 and with grace period of 6 months it was feb’20.

I have not got the position of my flat no. T3-2107.

Runwal never applied for oc till march’20 mid. Now lockdown has been imposed from march’20. But why you failed at first due date itself and also crossed grace period and has no courtesy to give interest on the paid up money as agreed by you in the agreement.

And as i am following up with your team, they are making me fool saying shortly we will be giving the possession. I am bearing interest on the amount paid and also the rent for the flat i am staying.

Is there any sensible and responsible member in runwal team who can give clarification on above.

Regards,

Lata chetty

I have given refundable token to runwal garden dombivali project as they had agreed and running new schemes of booking in lockdown with refundable schemes.

After checking and getting information about the project i was not interested to invest my hard earned money in it.

I have highlighted this and asked for my refund as soon as they got to know about this they are not even answering my calls nor responding to my mails.

Such a bad impressiom and work culture before the scenario where work has not even been started how one can have trust on this brand.

This is 3rd month my amount is with them i want my refund with compensation or atlest my refund at earliest.

I purchase 1503 e2, t1, ph2 cluster 4, promised me to give possession in 2019 end, but still not given

Please note that myself niraj singh visited runwal bliss on 01 feb 2019. Assistant manager - sales diksha mirani insisted us to swipe token amount of 50000rs under the pretext of some lucrative offer. She told us that i will get refund within 15 days after cancellation. I paid 50000 rs by using debit card slip no[protected]. Due to some personal reasons i was not able to proceed further. I wrote a mail for cancellation followed by telecom with...

Please note that myself niraj singh visited runwal bliss on 01 feb 2020. Assistant manager - sales diksha mirani iinsisted us to swipe token amount of 50000 rs under the pretext of some lucrative offer on 14 feb 2019. She told us that i will get refund within 15 days after cancellation.
I paid 50000 rs by using punjab and sind bank debit card slip no[protected]. But due to some personal reasons i was not able to proceed further. I wrote...

The sales person in runwal took the booking amount even before the rera number had arrived, the payment was done on 19 jan 2020 and the rera number came on 23 january 2020. I booked the flat for second phase and it seems like they have taken the amount for phase one to smartly get away with any legal charges if they were to find in fault. I was originally intended to buy the flat however, even during the lockdown, i was being constantly being chased by the company personel for the amount, althought i was not been provided by the receipts which were made in jan and march untill end of april 2020, i was being asked to make the payment.in one of the call, the company personal even said how does it matters if you dont have the receipts, you have the schedule so you should make the payments, i have a recoded call so can produce the evidence. My financial situation has changed now, so i won't be able to make further payments so i have requested them to refund the value but they say we will not and teh entire 110000rs will be forefitted. The booking amount was only 36800, but they say the builder has the right to forefit upto 10% of the total value. Please help me in getting my money back.

I had made a booking in nov 2019 nd cancelled due to misleading and false sale by runwal executive sagar and tanveer. I had to cancel the booking. The cancellation is complete and the refund is proceeded by deepa and swapnil kale. However it has been 6 months now and there is no information on refund amount of rs. 135000 + gst. They donot answer to calls or emails. I need my refund asap. This is not the right approach and i term this as a fraud.