Runwal Group Complaints & Reviews

I booked flat no. 2102 in Runwal Garden phase I tower 6. I was informed that in Agreement I may get possession on Dec 2022 infact they assured me again & again about not to worry for possession I will get it before Dec 2022 and they collected cheque worth of 31075/- afte complete 2 months they send me a demand letter and asked to pay 1212300/- since there was no agreement executed till date. When I called to CRM executive lady 'REEYA CHAKRANARAYANAN' who was taking care of tower no. 6 phase I, she said I have to pay at any cost as construction is going very fast. Please friends think multiple time before you Purchase flat in Runwal Garden, here many fraud people are working they hide lots of things before booking but once you book flat they will neither call you back nor nor respond to your call. I simply call it fraud fraud fraud fraud many people got cheated here, they are not even refunding my booking money

I m channel partner with runwal group,
i rise the invoice before 3 months after eligible, my soursing manager told u wll get brokrage within 2months, now 3 months over i m countinuosly following those seles team for my brokrage, they were saying it wll get this week . now suddnly they are telling it is settled now but i didnt get it on account or any cheque/ DD also, i dont know on whoes account credited and what is this actualy going on.. pls anyone can help me to release my brokrage .. vivek Bane ---- [protected] / [protected] = Rera Regi no.A[protected]

I had booked a flat T1 - 2308 of Runwal Gardens Dombivali on 14th June, 2020 by giving a token of Rs.11000 to Mr. Saurav after which i got a confirmation mail from the his Manager Mr. Amit Samgiskar that if we wish to cancel the booking we shall get the token amount paid to Runwal. But due to present ongoing situation had to cancel the booking since was not able to pay the said amount in the lock in time period provided by them. I had sent a cancellation mail to Mr. Amit on 16th July, 2020, Mr. Saurav ( Sales rep ) said i will get my refund in 60 days, but still i havent received my refund...

I had booked 1Bhk in Runwal Gardens on 26th July. RM Pooja Singh told me if you wish to cancel the same within 7 days then the whole amount will be refunded to you. And lockdown came and I canceled my booking in the next 2 days itself but since they have not refunded me my hard-earned money to me. I have all the proofs against them. I want my money back. Someone, please look into this. And those who want to buy in Runwal pls stay away no lookout once u paid to them. It's a scam. Check negative reviews of Runwal before visiting/booking.

On 18th October, 2020 I booked an inventory ( Flat No B-4003) at Runwal Bliss Project, and for the same I paid Rs 1, 00, 000/- ( One Lac Rupees) through my debit card as booking cost. Before booking asked about certain details, ownership status to sales team, They lied and told only after paying booking amount I can see the documents which are probably on public domain or MahaRera site. After Booking I discovered they misrepresented many details ( I have all evidences but will disclose later) .

After 2 days of booking, when I discovered their lies, and I asked them for few documents, The lady who sold me the Flat " Ms Sunita Darekar " called me and with very rude voice she said " we are cancelling your booking as we have not got approval for your booking and you write us a mail that you want to cancel" . they did not get approval and they are cancelling then why should I write mail to them ?, then she said "ok we shall write you in mail that your booking is cancelled ", I waited for the mail but the mail has not reached yet .

Now,
1. at first they misrepresented at the time of booking about land status and all
2. They took booking amount and promised a price, and gave me all receipts, signed stamped cost sheets etc and after 2 days they told my booking is cancelled, but the same they have not gave that on writing,

3. after pursuing them on whats app, I received one WhatsApp text on 4th day of booking that " please wait for few more days whether your booking is confirmed or not "

Are they doing all just to Eat my booking amount 1 Lac rupees? If I am given signed stamped cost sheet after they took booking amount from me, how can they say after two days that the booking is cancelled??

How can they sell me certain things without telling truth ( I have all evidences )

Now How can I trust Runwal Bliss' sales team and wait for long time, and is there any guarantee that they will not harass me or cheat me again?

I want my token amount back. I lost my token amount, I am losing opportunity as many builders are giving several offers at Navtari, and as my Runwal Bliss' booking got cancelled, I need to book somewhere else, and if Runwal keeps me on hold, I shall lose many good offers as Navratri time is going.

I did not have such expectation from such a good brand name.

Even if today Runwal Bliss sales team said, ok your booking is on, there is no guarantee that they will not cancel that again. so please refund me back my money .

your team, including yourself, Sunita Darekar, several times about the ownership status of the land and asked for required documents. Your team said that after booking we can see the documents and later the very next day we discovered there were huge misrepresentations about the land onwerhip by your sales team. Additionally the documents which are available on public domains ( like Land CTs Nos. at tower location etc) were not made available to us even after booking .
On 20th October, around afternoon, I received a phone call from you ( Ms Sunita Dhandekar), voice was not cordial at all, and you asked me to cancel my flat as the price that we promised and gave me the cost sheet at the time of booking and I paid token amount based on your commitment, were withdrawn from you, which was kind of breach of your commitment. You said you have not received approval for my booking so the booking is null and void and I shall get my full refund of the booking amount. Nowhere in the document that I have received after booking, it was written that my booking was based on further approval nor was that conveyed to me verbally. Then I requested you to write the same through email stating within how many days I shall get my full refund, you agreed for email and said you are drafting the mail. I kept on waiting for the email, then in the evening of Oct 20, 2020 I called you but phone was unanswered and I received a Whatsapp text message that you’ll send me an email that ‘ you are cancelling the booking ‘by 11.00 am next day, that is on 21st October, 2020. As of 1pm 21 Oct, 2020 still I have not received any communication from Sunita Darekar as well as Runwal’s end till now.
At around 12:40pm on 21 Oct, 2020 after asking Sunita Darekar to send the mail through Whatsapp she said she will not write the mail and wants few more days to confirm whether my booking is done with them or not . Few more days ???? Why?
While you have taken my booking amount four days back, today you are asking for even more days to confirm. Is this the way Runwal Sales Team work???
On the first day, 18th October, Sales Team of Runwal Bliss made me to pay Rs 1, 00, 000/- ( One Lac) booking amount and made me swipe my card around 10pm at Night. Within two days they called me and with threatening voice said the booking is cancelled and asked me to cancel from my end on account of their fault that they did not get approval on the flat’s price. On requesting them to give me their request on writing they kept me waiting for 1 full day promising that they are drafting the mail and immediately sending me an email. After 1 full day while I am chasing her to send the mail and waiting for the mail Ms. Sunita Darekar sent me a Whatsapp message that she will not write me any email and I need to wait for few more days and she will let me know whether booking is done. So in the prime time of real estate purchasing at Navratri, where so many builders are giving offers, my case is held up at end of Runwal Bliss because of fault of Runwal’s sales team. My booking amount of 1 lac is on hold and in addition to that I am losing all opportunity cost of buying a house from other builders at lucrative price as I need to buy and my booking is supposedly cancelled by Runwal. Why is Runwal not giving me this cancellation that they have themselves asked for on writing. In this way I am getting mental harassment due to lies and misrepresentations by Runwal’s team.

Hi Team,

I have registered a 2 bhk flat in Runwal garden- Dombivli (T20-401), my journey till registration was smooth. After excavation completion, new RM is assigned and I required, I have transferred 20% of the payment for excavation completion. I have been chasing her for the receipts of the payments made for many a times, with the basic expectations of revert with the reason of delay if any.

Also I have requested her to share with me some pictures/ videos to see the recent progress of the property, with no response again.

We request your kind intervention and revert back urgently.

I had booked 2BHK Flat in Runwal Garden T5-0607 in Feb 2020 by paying 54000 /- Sales Exe took our signs on 2 pages of Application form but neither given us copy of that form where terms and conditions mentioned nor explained anything about cancellation clause & process.

Subsequently I paid 5 Lacs payment in March 2020 along with 2.81 Lacs for Stamp Duty and Registration charges. But due to Covid Pandemic situation registration got delayed and lock down situation created panic situation on income as well as future.

Initially it was told to me that If I cancel booking than you may loss booking amount of 54000 /- and remaining amount will be paid back.

But when I send mail for cancellation request, It was told that you may loss 5 Lacs amount as cancellation charges. Then I had asked It would have been told to us earlier that so much of amount will be deducted as cancellation charges. Where RM explained me that this clause was mentioned in application form, then I had requested to show me that application copy, where I found it was not signed and looks like printout taken on back side later on.

I am following for refund since 9th July 2020 after booking cancellation, but nothing getting firm answer on refund. Everytime getting new promise that we are trying with Head Office. Head Office will clear refund soon, but not getting anything.

As Runwal is not refunding, I wished to go ahead with booked flat and enquired on 5th Oct 2020, where RM told that said flat was sold out.

I don't know how to deal with such a non cooperating Real Estate Developer.
1) How can developer impose any clause which was not signed in application form ?
2) How many days required developer to refund entire amount, even after he sold out cancelled unit ?
3) Can developer sell booked unit without completing cancellation formalities ?

We booked a flat unit # T10-1903 in Runwal Gardens (Kalyan Shilphata Road) in August 2020 by paying 1%.
Relationship Manager informed to write an email to the prject manager about booking. Which i did but didnt receive any acknowledgement. Advised the Relationship Manager but i was told due to less staffing everyone is occupied. I kept on the followup for 2 months.
Finally i m informed that this flat is sold to some1 else. I sent another email asking for explanation as in why my previus email was not replied and need clarity on the booking done by whom and for what amount .
But i havent received any response yet on my email.

We have booked 1.5 bhk in runwal gardens, dombivli phase 2, tower 19. Our registration was done on 3rd september 2020. After 1 month also our registration is kept on hold. We don't know the exact reason. We contacted tarte consultants, runwal gardens relationship manager endless times. No one is giving proper answer nor taking responsibility.
Our money, time and peace of mind all were wasted.
Relationship manager is not even taking our call. When called from another number she took the call unknowingly, otherwise she wouldn't have picked up our call. She is asking us to get the feedback from tarte consultants which we are doing because money invested is ours.
Our doubt is why you are hiring people in relationship manager's post. If customer have to do everything then better you stop hiring for the said post. Atleast your money in terms of salary will get saved!!
Our all documents were ready. Our pre bank sanction letter for home loan was also shared to relationship manager. We had paid stamp duty and registration charges to tarte consultants on march 2020. Due to lockdown our registration got extended.
We have only option remaining that is to cancel the deal because of you people attitude

In the month of Oct 2019 I booked 2 BHK flat T2-0501 in Runwal Garden Dombivali East with the token amount of Rs 57771/-. Due to loan sanction problem I have to cancelled the flat booking and informed via mail in the month of Nov 2019. After several reminders from your executives for payment everytime told them about cancellation of flat and refund of token amount via phone and mails.
In the month of Sept20 Aadhar, Pan and Bank statement as payment proof sent to Mr Amit Samgiskar and Ms Usha Ghadge as per their telephonic conversation to their email ID.
I am trying to contact them by email and Mobile but nobody is responding.
Finally I forced to lodge complaint to consumer complaints site.

We have book the property in runwal garden-dombivali east in month of dec19, but due to some personal issues we have to cancel the same. And i inform the runwal team about the same very next day of booking. Since then i was in follow up with many people from runwal team but no one was responding properly.
Since jan-20, i am continuously following with ms deepa vengulekar, she always gave me new new reasons till 8th sept 2020.
When i loose my patience and told her if she wont refund my amount, i will seek consumer court option on 8th sept 2020. From then she has stopped replying to my emails.

I stay in runwal mycity, dombivli phase 1. On 21 sept 2020 morning 4 am me and my fiancé went out for emergency and came back in half hour. The security at gate started abusing me n my fiancé saying you’re not allowed to go out n come back n wasn’t opening the gate. Then also had physical fight with my fiancé. The higher authority here didnt help us. My fiancé has bruises and marks of rod hits by the rod. Some action needs to be taken. That guard should be terminated instead the manager here shifted guard to some other place and he is mentioning our faults about we keeping waste alcohol bottles outside the house for dump. Security camera can be checked and see what exactly happened how pathetic behaviour it was. It’s not the first instance. There are many people who experienced pathetic behaviour from guards.

A full payment was done on 31july 2020 to runwal groups for my house located at runwal eirene thane. On checking the house the house was in pathetic condition. There was a leakfe issue in a brand new house. For which i have nearly paid 95lakhs. The taps were rusty, doors were broken. They asked for 15 days to rectify the same.. On august 14 they extended the date till august 24 and on august 24 they asked for more 15 days... Now on 10 September they are not providing any updates and giving the keys.. The email is sent to runwal group on regular basis but they do not reply back at all.

My name atish jain
Mob no [protected]
Runwal Garden Dombivli phash 2
Very bad service Runwal Garden SelsDepartment &account department

sales department name
Miss pooja jadhwani

Account department team name
Miss reeya

5 ways to check my outstanding payment outstanding payment no reply on call and WhatsApp also
Jab call karte bolte hai aaj bata dege
Aaj ye sir nhi aayj vo nahi aaye

Anyon no book runwal Garden Dombivli

It has been 3 weeks since i have been chasing with runwal representatives to provide me with the internal pictures of my flat booked in runwal my city (Phase 2), flat no.1802, tower-10 in dombivali for which the possession is awaited next year end.

It is our right to ask for the internal pictures to know the development of our property since we are fulfilling their slab-wise demands raised by investing our hard earned money. We are not allowed to visit the infrastructure (Reason cited is safety issues and as per rera policy). However, i don't seen any such policy that restricts the owner to visit his flat. Would really appreciate your intervention in this regard.

We have book the property in Runwal My City-Dombivali East

As discussed with Ansh Jain ansh.[protected]@runwal.com, atlee.[protected]@runwal.com and Vidya token amount will be refundable and get back if the inventory is cancel and
we have cancelled the inventory of runwal my city as we are not eligible for loan. as we are follow-up with last 5 months for refundable token amount and we were told we would get a refund amount with in one month but still we are not received refundable amount also they are not response
on my email and not pick up phone .

Hello,
We have booked 1bhk flat in Runwal forest kanjurmarg project. Booking was cancelled due to financial crisis in covid 19. We are chasing for refund of token amount 50000.Still not recd. Please look into matter on urgent basis.

I am anuja suryavanshi. I have a booked the flat no. T 11-1908 in runwal forest project at kanjurmarg on 16th feb., 2020. I have paid rs.50, 000/- in cash towards token amount.

As there are so many hurdles in getting the staff loan sanctioned from my bank, canceled my booking. Now its almost 6 months are over. Now they are not refunding the amt.

Now the staff who is handling are not cooperating as well.

Thanking you

Regards

Anuja suryavansh
[protected]

As per my agreement the possession date mentioned was aug’19 and with grace period of 6 months it was feb’20.

I have not got the position of my flat no. T3-2107.

Runwal never applied for oc till march’20 mid. Now lockdown has been imposed from march’20. But why you failed at first due date itself and also crossed grace period and has no courtesy to give interest on the paid up money as agreed by you in the agreement.

And as i am following up with your team, they are making me fool saying shortly we will be giving the possession. I am bearing interest on the amount paid and also the rent for the flat i am staying.

Is there any sensible and responsible member in runwal team who can give clarification on above.

Regards,

Lata chetty

I have given refundable token to runwal garden dombivali project as they had agreed and running new schemes of booking in lockdown with refundable schemes.

After checking and getting information about the project i was not interested to invest my hard earned money in it.

I have highlighted this and asked for my refund as soon as they got to know about this they are not even answering my calls nor responding to my mails.

Such a bad impressiom and work culture before the scenario where work has not even been started how one can have trust on this brand.

This is 3rd month my amount is with them i want my refund with compensation or atlest my refund at earliest.