Ruparel Realty — Builder not returning the refundable token money

Address:

Ruparel Iris Senapati Bapat Marg, next to Big Bazaar, opp. Matunga road, Sundar Kamla Nagar, Mahim United Industrial Estate, Station HQ

We went to the pre-launch of the Kandivali Maximum Mumbai Project by Ruparel Builders. Their they forced us to pay 49k as a token amount which is fully refundable amount mentioned in their receipt that they gave, They forced us to swipe our debit cards for the same. Since the project was going to be launched and the actual prices still not revealed, they mentioned it is only to give you a priority in booking when the project will be launched. This is a very wide practice by many builders to take the refundable token amount and give priority. They mentioned if we dont like the prices when the project is launched, we will be refunded the entire token money within 15 days, It is also mentioned in the mail. However later on, when we found out that this builder is fraud, we didnt go to the launch event and as per the rules to send a cancellation mail, that we are not going ahead with booking. So we have sent the same. Initially, they didnt respond for couple of months, Then after contacting the head, they kept on blaming different people and that our name was missed from the list and blamed Covid for closure of the offices etc. We would be refunded the amount asap. However after many mails and reaching out their CSR team, they stopped replying and later on shouted at us only. and this has been done to hundreds of other customers too. Kindly take action against this fraud builder.