Ruparel Realty Complaints & Reviews

I love my new apartment but the visitor parking situation is not good. Guests either have to park far away or keep circling to find a spot. It would be easier if there were a proper system for visitor parking. Please look into this.

I invested in a 1bhk unit as a second home. I like the connectivity and design, no doubt. But I want to say that getting a response from the Ruparel team can be a bit slow. I understand that if the issue is not urgent, it might take time, but a little quicker communication would improve the experience.

I booked during the pre-launch and got a pretty nice deal. The flat is beautiful but I felt the floor plan brochures could have been more detailed. We had to rework some of our interior planning because a few measurements were slightly off.

I moved in a few months ago and while the flat itself is lovely, I noticed that water pressure is inconsistent, especially during peak hours. The maintenance team is aware and working on it, but this is something I was not expecting in a new project.

Ruparel Realty was our first choice because of their reputation in Mumbai. Our booking experience was fine but I felt overwhelmed during the paperwork phase—there are a lot of documents and legalities that we did not know about beforehand. It would have been nice if the sales team had guided us a bit more during the process.

Nice lavish apartments at reasonable costs. However, after moving in, we faced issues getting timely access permissions from the site management. Because of that, we had to reschedule our carpenters twice. This was a bit of a hassle that could have been avoided.

The sample flat was excellent and the amenities on paper are also attractive. However, I feel like the actual progress has been a little slower than expected. I keep checking site updates and they are happening, just not as fast as I imagined. I hope it does not get delayed as am looking forward to moving in as planned.

I am happy with flat, layout and the amenities look promising. The only issue is that construction is still going on and it gets hard to connect with the team to get details. Sometimes I have to follow up a couple of times before they share the current status.

We moved into our apartment 3 months ago. The location is perfect for us—close to work and our daughter’s school. While the interiors are nice and finishes are premium, I feel like soundproofing could have been better. We can still hear corridor noise during busy hours.

Ruparel flat ticked all the boxes for us. The 2bhk flat is spacious and the building has great facilities like a gym and rooftop swimming pool. One minor issue we faced was that the bathroom fittings and doors needed some adjustments after moving in but the team got it fixed quickly. You should check all small details so they can be fixed before moving in.

Nice apartment but I expected a little more greenery in the society. There are some trees but a few more trees, plants in buildings and a proper garden would make the space even better. Kindly consider this.

I bought a unit for investment purposes, and it has worked out well. The location and amenities make it easy to find tenants and I had no trouble renting it out. My only request would be to have better visitor parking for guests. Space is limited and they have to park outside the society.

Ruparel gave us high-end apartments without going over budget. Prime location, beautiful interiors are premium, and the rooftop amenities feel like a 5-star hotel. The only issue is the elevators are crowded and waiting time is a lot especially during evening times. I request you to look into this and take the necessary action to resolve it.

They promised ultra-luxurious flats but after moving in, I feel the finishing is not that premium. The space inside the apartment is huge, most fittings look great, but others are average. I have already communicated it all to the builder and they said they will check and make changes so let's see how it goes.

Visited the site recently and saw the construction is slower than expected. That is why the possession date is pushed by a few months. Hope they speed up construction. Otherwise, location and project are great.

The flat interiors are well done but the common amenities are still under construction even after we moved in. The location is prime and I hope they finish the pending work soon because the gym and clubhouse are the main reasons I chose this property.

The flat rates are decent and fit our budget. The only issue was with the registration process, which was time-consuming. I had to rush back and forth a lot as some things were not communicated to me. I understand it can happen but if the team had given clear instructions before, it would have been much easier and faster.

I am happy with my flat’s design and the location as it is exactly what I wanted. However, some amenities took longer to get operational after we moved in, which was a bit unexpected. It would have been helpful if the team had informed us about this earlier. I hope this can be resolved soon.

I wanted refund as soon as possible which was as token

Have booked a flat on April 2019 and registered on June 2019, possession due on December 2021. However an extension email received from Ruparel giving new possession period is December 2022.

Intermittently I am following up with the Sales and Client Relationship Team members and learnt that still Ruparel hasn't received NOC for the captioned subject, which is surprising. Till date demand payment collected upto plinth, very significant amount of total flat cost.

In 3rd week of May 2022, visited the site and found that no construction done for Tower 2, A - Wing, Flat number series 1 and 2, Ruparel Optima, Kandivali West Project.

Sales Team and CRM not telling the reasons for non receipt of NOC and not able advise any particular time for possession.

I am worried, whether Ruparel would be complete the construction and give possession of the flats to its buyers.

Kindly share some advise, what to be done now.

I am customer of Ruparel Pride, Kurla in which I have booked a flat in the subvention scheme and while booking it was agreed that Ruparel will be reimbursing us the pre-EMI amount in the month prior to the month in which it will be debited.

During lockdown, Ruparel kept defaulting on the reimbursements regularly for 4-5 months. But even now, they are still defaulting and are not committing to any date of payment.
We as a customer, have been paying to the bank Bajaj Finance regularly because of automated debit but I feel Ruparel does not feel obliged to stand true on its agreement with their customer.
Also, they do not respond to emails, calls, messages for months.

Definitely not recommending Ruparel Realty to anyone.
Please help.

Hi . I have booked flat in Ruparel as per the subvention scheme . In Scheme it was commited that once you pay back to the ICICI Bank, refund would be received immediately . We would like to inform that the commitment is all false and the refund amount is still pending from them . They are least bothered to reply on email . Kindly take necessary action as i am sure along with me there would be many other customer who would be facing same things .

Ruparel Realty offered subvention scheme for buying a residential flat in Kandivali and I have made the initial payments. They are in tie up with ICICI Bank and the builder is always defaulting in payments to the loan amount disbursed by the bank, and the bank harrassed me to make the payment, which as per subvention should be paid by the builder. Their recovery agents too are highly rude and insulting. Why offer the buyers subvention when the builder cannot honor the payment and it's words? Did we ask for it? Moreover, I am not allowed to change the bank too, of my choice. ICICI has been thrust upon me even when I did not want to have anything to do with it. I can get home loan at a lower interest from any other bank that I prefer, but no, I am not allowed by the builder. This is sheer mental torture by Ruparel Realty. Would advise never to fall in for their schemes.

I purchased a flat under subconvention and during lockdown i paid the EMI
Now builder is not paying on time and paid less and now no one is bothered to even pick up or reply to emails.

Builder asked for Rs 49, 000 application fee amount by mentioning it is not a token amount and it will be fully refunded in case of cancellation. Then for few months with an excuse of Covid, the builder delayed the refund but kept on promising new dates of when to expect it to be processed. Now the office says management has made a decision to not provide refunds.
The builder has also provided written statement that the refund will be processed by july 2020 but now he is not keeping his words.
What should be the next steps to obtain refund in this case?

I have been writing to ruparel office from past 4 months for payment of amount to dhfl builder (Subvention scheme) but i haven't received and concrete answer
Now the builder has sent an sms for outstanding balance of ~176000
I need help in getting this resolved as this is affecting my bureau and i'm not able to apply for any loans

Contact no - [protected]

I have been following up since 7 months now and i havent received my commission cheque.
Every single month mr. Aniket kasar promises me to give cheque and then delays again.
My clients have paid and done their registrations long time back.
Means even after ull receiving whatever u needed and so now u dont care whether ur broker is paid what is rightfully his am i correct?
Is that so?
The company department doesnt have the courtesy also to call and update about the status.
Pathetic management

And the reason which i have been hearing since 7 months is due to management audit or management has not signed the cheque.
Are your management soooooooo busy.
If they are soooooo busy i guess ull need to hire more management authorities.

I have all the phone recordings and also mails as proof.

Anybody reading from ruparel and want to see or solve this matter please feel free to contact me.

Prem parikh

Dear team,

We as 5 people (Ajay pardeshi, narayan, anil dixit, s nikam & amol kadam) booked the flat in ruparel solitire project at kurla east on 25th august 2016 for 1 bhk flats. As per the terms we paid 20% amount individually to the parent company of ruparel realty named as shree siddhivinayak classic construction pvt. Ltd. Since the project work supposed to start after diwali we waited. Then we started taking follow ups from ruparel team & they said due to rera registration / permission it is getting delayed. The project work will start from april 2017.
Again after april we call to take the updates from ruparel designated people & the agency square yard who was involved in this deal. Both of them assured it will start in the month june/ july 2017.
After few days we received the letter from the ruparel that they are not going ahead with the project/ it will delay further so the people who wanted to withdraw, they can do so. Immediately we met the crm head of ruparel gitanjali for the updates.in the letter they mentioned that the amount paid by you will be paid in 12 installments with the interest rate of 8.99%. We immediately ran to the ruparels office & she took us to the managing director of the company mr. Amit ruparel. During the conversation with him he again informed us that the project they will start after diwali i. E. October 2017 & accordingly we will get an invitation letter regarding the same. As we all wanted for our use not as investment we again decided to wait for 1 more month. During that period ruparel withdraw all the boards from the site, also they removed the name of the project from the website of the company. We tried contacting them again after 1 month & then decided to meet / close the matter. We again met mr. Amit ruparel & told them that we are comfortable to wait further & want to withdraw it as final decision. As per the meeting we have drafted the minutes & shared with crm head / other staff of ruparel to refund the money in 3 installments with the interest rate of 18%. The cheques should be provided to us of 30th november 2017, 30th december 2017 & 30th january 2018.

Now since last 20 days after the meeting we are taking follow ups with mr. Amit ruparel & crm head gitanjali but no one is responding it.