S.V. Service Center Bangalore — IFB Microwave oven service | |||||
I would like to bring to your notice about my bad experience with SV Service center Bangalore. I called[protected] SV service center Bangalore for my IFB microwave oven service on 20th Nov-15. They logged a complaint and provided me the case id 64203. Technician Raju came and checked the issue and he has updated me that PCB board is not working. I will arrange for a new board it may cost around 1800 and it may take 3 to 4 days to get the part. meanwhile you can provide the service charge Rs.300. I have given the service charge Rs. 300 without doing the service. After 4 days I called him he didn’t attend my call hence I called the call center executives to get the update of my issue. They don’t have any update on my issue and they insist me to check with the technician again. I told he is not at all responding to my call. On 30th Nov I have received one SMS that, your call has been successfully completed and closed, then I called the call center still my issue is not yet resolved, why did you closed the ticket. The way of justification has been provided by the call center executive was very rudely, you just gave only 300 Rs. You can check with other centers for the same. I replied only for checking the issue should I have to pay 300, you said 300 for service charge only, even I agreed for the part Rs.1800, you can fix the board and get the money like i informed them. But no use. Still the same thing is happening. Every time I get irresponsible answers only. Please look into this and stop the consumers to reach them. Was this information helpful? | |||||
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SV Home Appliances Service Centre customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Hello Consumer complaints team, Thanks for your effort on this.
IFB Team,
Thanks for your reply. I will share you the details over mail. Please help me on this. I am requesting you to take necessary action on SV service center, Bangalore. If they are IFB's authorised service center, please reconsider them because while searching IFB microwave authorised center in google, SV service center, Bangalore is showing first result. This is the reason why people were cheated by them. please go through the below link
https://www.google.co.in/?gfe_rd=cr&ei=H0pqVrPaCcSDvASM9Yz4Ag&gws_rd=ssl#q=sv+service+cent...⇄
IFB Team,
Thanks for your reply. I will share you the details over mail. Please help me on this. I am requesting you to take necessary action on SV service center, Bangalore. If they are IFB's authorised service center, please reconsider them because while searching IFB microwave authorised center in google, SV service center, Bangalore is showing first result. This is the reason why people were cheated by them. please go through the below link
https://www.google.co.in/?gfe_rd=cr&ei=H0pqVrPaCcSDvASM9Yz4Ag&gws_rd=ssl#q=sv+service+cent...⇄
Hello IFB Team,
I have sent IFB microwave details over mail id : [protected]@ifbglobal.com, Please respond me asap.
I have sent IFB microwave details over mail id : [protected]@ifbglobal.com, Please respond me asap.
Dear Vivek,
We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.
Once again we regret the inconvenience caused and assure you our best services.
IFB Team
We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue.
Once again we regret the inconvenience caused and assure you our best services.
IFB Team
HI IFB Team,
Sorry for the inconvenience. Please come tomorrow, please find the address below
R.Vivekanandan
Flat No.203, 2nd Floor,
No.53/5 Balaji Enclave, Begur Koppa Road,
BANGALORE, KARNATAKA 560068
India
Phone: [protected]
Sorry for the inconvenience. Please come tomorrow, please find the address below
R.Vivekanandan
Flat No.203, 2nd Floor,
No.53/5 Balaji Enclave, Begur Koppa Road,
BANGALORE, KARNATAKA 560068
India
Phone: [protected]
S V Home Appliance Service Centre - Customer care is a dubious entity created only to dupe the public. This is how I lost Rs 5400/- through them. This is real story just enfolded a week back.
On[protected], I had browsed the web to repair my Haier LCD TV and located one website http://customercaresupport.co.in/Haier-Homeappliances-in-Bangalore.html?gclid=CJ7e6fLe0MkCFQuMvQodPNIBHw and lodged request for repair of my TV. I received an email acknowledging my complaint without any Complaint Number, informing me that a technician will follow it up. Immediately I received a call from one Mr Nagaraj enquiring about my address and he came home promising to come next day. Later another person called me telling that Nagaraj sent him for TV Repair. Now 2 guys came and started examining the TV and said that the TV need to be taken to their work shop for repair and it will cost appx Rs 3000/- I agreed and they gave me a slip for having take the TV.
Later after 2 days they called me and said Inverter board and an IC has gone wrong and it has to be replaced and it will cost me Rs 5400/-. Left with no choice I had to agree as the TV (Worth Rs 42000/-) is in their custody. On 15th they returned the TV and collected the money and gone. I insisted that the parts they replaced had to be returned and then only I will pay. They refused for that condition and said right now I have to pay and later they will return the parts.
The very next day, the old problem resurfaced and TV is stopped functioning.
When I complained to S V Customer care no ([protected]) they just pretended as if they are not at all aware of who did the service. When I told them that I have already emailed the copy of the bill, they refused to accept that the agency is their associates!. The bill came from A V Tech Solutions, Domlur.
I argued and argued but all in vain. Every time I call, they ask me the same question, "What is the complaint no?, ( which they never gave).
Later when I tried to get the details of the website, there is nothing in that site except the contact no mentioned above.
They claim that they have 50 + lakhs customers across India!!!
This is nothing but a fraud entity, just to catch pray for the "fraudster" and cheat the pubic.
Be aware of this entity.
Saralaya, Indiranagar., Bangalore
On[protected], I had browsed the web to repair my Haier LCD TV and located one website http://customercaresupport.co.in/Haier-Homeappliances-in-Bangalore.html?gclid=CJ7e6fLe0MkCFQuMvQodPNIBHw and lodged request for repair of my TV. I received an email acknowledging my complaint without any Complaint Number, informing me that a technician will follow it up. Immediately I received a call from one Mr Nagaraj enquiring about my address and he came home promising to come next day. Later another person called me telling that Nagaraj sent him for TV Repair. Now 2 guys came and started examining the TV and said that the TV need to be taken to their work shop for repair and it will cost appx Rs 3000/- I agreed and they gave me a slip for having take the TV.
Later after 2 days they called me and said Inverter board and an IC has gone wrong and it has to be replaced and it will cost me Rs 5400/-. Left with no choice I had to agree as the TV (Worth Rs 42000/-) is in their custody. On 15th they returned the TV and collected the money and gone. I insisted that the parts they replaced had to be returned and then only I will pay. They refused for that condition and said right now I have to pay and later they will return the parts.
The very next day, the old problem resurfaced and TV is stopped functioning.
When I complained to S V Customer care no ([protected]) they just pretended as if they are not at all aware of who did the service. When I told them that I have already emailed the copy of the bill, they refused to accept that the agency is their associates!. The bill came from A V Tech Solutions, Domlur.
I argued and argued but all in vain. Every time I call, they ask me the same question, "What is the complaint no?, ( which they never gave).
Later when I tried to get the details of the website, there is nothing in that site except the contact no mentioned above.
They claim that they have 50 + lakhs customers across India!!!
This is nothing but a fraud entity, just to catch pray for the "fraudster" and cheat the pubic.
Be aware of this entity.
Saralaya, Indiranagar., Bangalore
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We are unable to find your details in our database with this customer id you provided. Please provide an alternate number preferably the number you were using when you purchased / registered your product.
Alternatively you can email us at [protected]@ifbglobal.com and we will try
our best to meet your expectations.
IFB Team