[Resolved]  Saboo Motors / Suzuki Company — Irresponsible, unprofessional and rude management of suzuki motorcycle india

Address:

Hyderabad, Andhra Pradesh

Greetings to all the Leaders, Intellectuals and My dear Friends.I may be a bit late but felt that the time has come to share my experience with the Suzuki Motorcycle India .I
have bought Suzuki Motorcycle (GS150 R) some 8 months back at Saboo
Motors (Dealer) situated at RP Road Secundrabad, Hyderabad.
You hardly find this model GS150 R on the roads but the reason i opted
for suzuki was i had very good experience driving suzuki samurai during
my college days in late 2000's .On the delivery day of the vehicle
even before i bought it outside the showroom i have found that the
engine got heated with in 2 min of the start. The same thing was
reported to the Staff giving the delivery and they said as the parts are
new i am feeling the heat and it would get resolved once i cross 1000
kms ( or may be after my first service). I have taken the delivery and
brought it out of the showroom. On the way to my home which is hardly 8 -
9 kms away from showroom the bike stopped twice . As it was on Saturday
evening i reported them and they asked me to get the vehicle the
following week. As suggested by showroom guys as per my convenient have
taken and they said its a Airlock problem and its not because of engine
getting overheat. My Bike engine gets heated very fast with in 2 kms and
stops after getting over heated and i had to wait for almost 2 hrs for
the engine to get normal, then it will start again.
From then i had called them almost 3 - 4 times till my first
service (1 month) regarding heating problem but no solution was given.
Every time i had taken the bike to workshop they just changed the oil
level and gave me back. They never took this on the job card too, just
told me that no job card is needed, they did not try to mention in
their records that i had visited them, but all that i was not able to
guess that it was a trick played by them. The First service was done, i
had the heating complaint written on the job card and the issue was not
resolved.
After my first service i had planned for a drive along with my
friends to a temple which is 80 kms away from hyderabad. After crossing
almost 25 - 30 kms my bike stopped as it got over heated (riding speed
50 -55 kms/hr ) and in the process my feet which was at the break pedal
got in contact with the engine and i had a heat boil /blister . It was
an embracing situation in front of my friends and i have asked them to
go ahead with the trip.
I then called the saboo suzuki workshop manager Mr.Shyam. He has
asked me to bring the bike to the showroom.After waiting for almost 90
min the vehicle cooled and it started and i bought the bike to the
workshop. They checked the Oil levels and RPM, I was not at all happy, I raised my voice with the manager and he had taken me along with the
bike to the direct suzuki manager Mr.Pradeep who was on inspection /
training program to hyderabad. Mr .Pradeep humiliated me by making silly
jokes and comments, Asking me to place my feet in other directions and
all other stupid stuff. Mr.shyam was also present and felling bad i
returned back home .
From them i have been visiting the workshop for the same problem and
all of a sudden a new problem a raised, Cranky noise from front disk
and i had to visti the workshop for again 2 more times. It was a
physical stress on me that i had to take the bike to the workshop and
wait there for 4 - 5 hrs with no resolution in place. My parents call me
every time when i take the bike outside just to enquire if had
reached safely .Its a mental stress again.
On 25th Jan 2014, i was on a trip to a pilgrimage with my friends, started off at around 5 Am and after 30 -32 kms my engine gave a
tractor like noise and stopped with fumes coming out . Me along with
friend on the back-seat got scared and left the vehicle and ran away. I
waited till 9 AM and called the suzuki workshop and they collected my
vehicle and the same day i logged a case with suzuki on its website.
The work shop Team replaced around 12 Clutch related parts (issue not
resolved even after replacement ) and said Suzuki Technicians would
inspect my vehicle but no response until i sent them a legal notice
which was received by them on 7th feb.
On 11th Feb 2014 Mr .Gautam from suzuki inspected my vehical along
with Mr shyam and said issue is resolved, but in actual issue still
persisted. When asked they said its common a simple answer as always .I
did a test ride for 5 kms early in the morning around 5:30 AM and
found the same heat .One can feel the heat and its very uncomfortable to
ride. I Have logged a case as a Top up of my previous complaint but no
response.
It has been 1 month that i sent a legal notice to both the suzuki
and the dealer but none from the management has replied, hence filing
a case at the District consumer court this week.LEADERSHIP
MANAGEMENT OF SUZUKI MOTORCYCLE INDIA HAD FAILED TO CREATE AN IMPACT
NEITHER ON THE INDIAN MOTOR MARKET NOR ON THE CUSTOMER SATISFACTION.
SUZUKI KEEP IN MIND THAT LEADERSHIP DOES NOT MEAN STRIKING POSE WITH
CELEBRITY BRAND AMBASSADORS AND LAUNCHING NEW VEHICLES BUT YOU SHOULD
ALSO LOOKT AT SOMETHING CALLED AS CUSTOMER SATISFACTION.Thanks to my legal team and my media friends who had came forward to help me when the Court hearing starts.
One cannot trust on this company and company products.I am also planing to contact Suzuki japan @ 300, Takatsuka-cho, Minami-ku, HAMAMATSU-SHI, SZK 432-8611Japan .WHAT IS IN IT FOR ME???????????? SUZUKI MOTORCYCLE INDIA ?????? I AM LOSER... IS THIS WHAT YOU CALL AS CUSTOMER SERVICE??????
Giving your company an opportunity to settle this issue :Need to discuss call me on Pavan kalyan +91- [protected]