Sagar Hospital — Unsatisfactory lab support

Address:

Kumaraswamy Layout, Bengaluru 560078

I took my wife to Sagar Hospital in Kumaraswamy Layout, Bengaluru for a routine blood sugar test today at 7:00 am. The hospital boasts of a 24 x 7 lab. As usual, though the blood sample collection room was open, there was no technician. After waiting for some time, we looked around and found a technician in the analysis lab. She was kind to come and take the fasting blood sample. We were asked to come back 1 hour 45 minutes after breakfast for the post prandial blood sample. Accordingly, we we went back at 9:30 am. This time, the technician at the lab wanted us to wait until she had completed taking first sample from around 10 waiting people. She would not give preference to take second blood sample, which has a time limit. Thereupon I looked around for Customer Relations Manager for help but could not find him/her in the designated cabin. I sought help from registration counter on the first floor but they asked us to request the technician at the sample collection place, which we had already done. I asked them to lead me to the PRO but was told that all of them are in a meeting! Is it proper to leave patients to their fate and be at meetings without asking someone to be at their place for customer care until they return from their meetings? I insisted and got the contact number of PRO Mr.Pranjal who did not answer my first call. When he took my second call and while I was telling him the problem, he cut the conversation by whispering "meeting". Since I had no other solution, I asked the lab technician to give me a note in writing that results of post prandial blood sample analysis are valid even if taken beyond two hours of breakfast. She then called my wife to take the blood sample. By that time Mr.Pranjal also came there and I expressed my unhappiness at the way the lab and public relations work at Sagar Hospitals. I also gave a customer feedback using their standard form available in the lab. It is unfortunate that in spite of my earlier, similar complaint of 10th April 2021, there is no improvement seen. So much for the so called hi tech hospital and their accreditation.