Sahakari Bhandar — Home Delivery

Address:

Mumbai City, Maharashtra, 400028

I, Mrs. Nirupama Amol Jayakar, residing at Portuguese Church, Dadar west and a very regular customer of SB, Agar Bazar. I have been getting a facility of Home delivery Van system by paying Rs.30/- from last 2+ years. I am staying on hardly 2 minutes away by vehicle on the 2nd floor and whenever I take home delivery driver himself carry bags to my house.

Yesterday, 3rd August, 2016 I shopped for Rs.2650/-, after my billing I got the Van for Home Delivery, the drivers name Ali, denied to carry my bags to the 2nd floor. He started arguing with me for 20/25 minutes, that we are drivers and this is not our job, whoever is doing that "unhone ye buri aadat daali hai". I called your SB shop and after long argument with them they arranged a person all the way from the shop.

As I came to know yesterday it is not home delivery its a HOME DROP, kindly clarify the actual policy as in the beginning it was clearly a home delivery. Here we are paying Rs.30/-, which is actually a free home delivery practice from years by the local Baniya.

Hope to hear from you ASAP as I normally visit twice in a month.

Nirupama Jayakar