Sahyadri Specialty Hospital — Deposit money deducted in form of administration charges in case of cashless claim

Address:Pune, Hadapsar

Patient Gautam Naik, my spouse was admitted on 01.10.2022 for dengue treatment. While admission Rs.20000 was asked as a deposit which was said to be reimbursed while discharged. We have applied for cashless Mediclaim. However during discharge time I was refunded only Rs.3500. I asked the billing department and they said that Mediclaim has not settled this amount and hence they are deducting this. I raised a complaint to the Mediclaim office. They provide the bifurcation for deduction where they are mentioned as "Non Relevant administration charges NRQty: 1.00:-7586.0". Need to know what these charges are and why it was not told to us before charging us. This is a fraud where you take money in the name of deposit and apply unnecessary charges.
Another charge was "0, NME biomedical waste charges per day:-3000.00,
NME infection control charges per day:-3000.00" what are these Rs.6000 charged for, what kind of biomedical waste charges are these of such a big amount. My mother -in-law was also infected by dengue and she was admitted on 16.10.2022 for almost a week in another hospital, they have not charged any such biomedical and admission charges then what Sahyadri is charging. What kind of treatment is this? The other Mediclaim company has reimbursed the entire money and we had to only have to pay RFs.800 as an administrative charge and nothing else except this. Need my hard-earned money back. Hoping a revert soon since I'll be filing a consumer complaint if not getting any response for this.
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    Sahyadri Specialty Hospital Phone
    +91 20 6721 3000
    +91 20 2540 3040
    Sahyadri Specialty Hospital Address
    30C, Erandawane, Karve Road, Pune, Maharashtra, India - 411004
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